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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist II - **Company:** Quanta Services - **Location:** Houston, TX, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Apple IOS, Software Applications, JIRA, Microsoft Azure, BitLocker Drive Encryption, Microsoft Online Services, Business Software, CompTIA Network+, Costpoint, Dynamic Host Configuration Protocol, Domain Name System (DNS), Multi-Factor Authentication, Virtual Private Networks (VPN), Virtual Desktops, Windows PowerShell, Azure Active Directory, Microsoft Copilot, SAP Concur, Microsoft SharePoint, User Provisioning Software, Wi-Fi Technology, Automated Data Processing (ADP), Scripting, Peripherals, Cobra, AI-powered Productivity Tools, Microsoft InTune, Microsoft Onedrive, Information Technology, Laptops, 3-tier Architectures, Claude, Autodesk Vault, GPT, Servicenow - **Published:** October 4, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c06e13e945647c12 ## About the Role * Associate's degree in IT, Computer Science, or a related field required; equivalent combination of education and hands-on experience may be considered in lieu of degree. * 4-6 years of experience in an IT support or service desk role, with demonstrated progression from Tier 1 responsibilities. * Working knowledge of Microsoft 365 and Active Directory (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD, and on-prem/hybrid AD). * Proficiency supporting Windows 11 in a corporate domain environment; experience supporting iOS and Android mobile devices. * Working knowledge of endpoint security basics: BitLocker, MFA, and Conditional Access. * Working knowledge of basic networking fundamentals (DNS, DHCP, VPN, Wi-Fi) sufficient to troubleshoot end-user connectivity issues. * Experience supporting and troubleshooting common business and desktop applications. * Strong customer service orientation with excellent verbal and written communication skills. * Experience maintaining asset inventory records and supporting compliance audit documentation. * Experience with application account administration and software license management, including tracking seats, renewals, and reclamation. * Experience using AI productivity tools (Microsoft Copilot, Claude, ChatGPT) in a professional setting. Preferred Education and Experience * Bachelor's degree in information technology or a related field. * Experience with RMM platforms for remote support and device monitoring (NinjaRMM/NinjaOne preferred). * Familiarity with ITSM/ticketing platforms (ServiceNow, Jira, Freshservice, etc.). * Experience supporting government or defense contractor environments; familiarity with Microsoft 365 GCC or GCC-High compliance. * PowerShell, CMD, or equivalent scripting language for task automation and deployments. * Familiarity with Microsoft Cloud PC (Windows 365) and Azure Virtual Desktop (AVD). * Familiarity with Deltek Costpoint, Deltek Cobra, SAP Concur Expense, ADP, P6, and Autodesk Vault., * CompTIA A+ or equivalent experience. * Valid driver's license with a clean driving record (required for travel to field locations). Preferred Licenses/Certifications * Microsoft 365 Certified: Fundamentals (MS-900). * CompTIA Network+, Security+, or equivalent. * ITIL Foundation Certification. ## Description Quanta Government Solutions is seeking an IT Support Specialist II to provide hands-on technical support across our enterprise environment. This role resolves escalated Tier 1 tickets, administers business application access and licensing, supports our Microsoft 365 environment, and delivers high-quality end-user support, escalating complex or unresolved issues to Tier 3. The ideal candidate brings solid Windows and M365 experience, a customer-first mindset, and willingness to travel to field locations as needed., * Serve as the Tier 2 point of contact for endpoint-related issues (hardware, software, OS, and applications) escalated by Tier 1; independently resolve the majority of Tier 2 issues within scope and SLA targets, reserving escalation to Tier 3 or the responsible vendor for only the most complex or vendor-specific cases. * Support day-to-day Microsoft 365 and Active Directory operations (Exchange Online, Teams, SharePoint, OneDrive, Intune, Azure AD, on-prem/hybrid AD), including user/mailbox management, account administration, permissions, and M365 license assignment. * Deploy, configure, and support Windows 11 workstations, laptops, peripherals, and iOS/Android mobile devices; assist with device lifecycle tasks and endpoint security enrollment (BitLocker, MFA, Conditional Access). * Perform basic network connectivity troubleshooting (DNS, DHCP, VPN, Wi-Fi); escalate infrastructure-level issues to Tier 3. * Administer business application accounts and access - user provisioning/deprovisioning, role and permission assignments - and manage software license assignment, tracking, and renewals across supported applications; troubleshoot installations, updates, and basic configuration, escalating vendor-specific or complex issues to Tier 3. * Participate in a shared on-call rotation providing after-hours and weekend support for critical outages, and assist with Tier 1 ticket coverage during peak volume or staff absences. * Communicate technical solutions clearly to non-technical users, acting as a trusted point of contact for staff and leadership. * Maintain and audit asset inventory records; assist with evidence gathering and documentation for compliance audits. * Travel to company sites and project locations for on-site support and installations. * Contribute to IT support standard operating procedures and process documentation, identifying opportunities for efficiency improvements. * Assist with software license cost tracking and renewal forecasting, flagging underused or duplicate licenses for reclamation. * Document solutions, maintain knowledge base articles, and perform other duties as assigned., * This position has no direct supervisory responsibilities. The IT Support Specialist II may provide guidance and mentorship to Tier 1 support staff.