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# Software Support Specialist

- **Company:** Frontier Energy, Inc.
- **Location:** Austin, TX, United States
- **Experience:** Experienced
- **Salary:** $70,000.0 - $95,000.0
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Computing Platforms, JIRA, Software as a Service, Issue Tracking Systems, Salesforce.Com, Usage Analysis, Software Troubleshooting, Hubspot, Zendesk, User Administration, Servicenow
- **Published:** October 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=98f35d1847fea13a

## About the Role

* High School Diploma or GED (General Educational Development) equivalent.
 * 2-3 years of experience in Customer Success, Customer Support, Account Management, Help Desk, or a related customer-facing role.
 * Technical Troubleshooting and Problem Solving
 * Customer Support and Service Delivery
 * Ticket Management and Issue Tracking
 * Documentation and Knowledge Base Management
 * User Training and Support
 * Organization and Priority Management
 * Cross-Functional Collaboration
 * Attention to Detail

Preferred Skills

 * Experience supporting software platforms, SaaS solutions, or technology-enabled services.
 * Customer Onboarding and Training
 * CRM, Ticket Management, or Customer Support Platforms
 * External Client and Customer-Facing Support
 * Customer Feedback and Usage Analysis
 * Agile or Iterative Delivery Methodologies, * Do you have at least 2 years of experience in customer support, help desk, customer success, account management, or a similar customer-facing role?
 * Do you have experience troubleshooting software applications, user access issues, or technical problems?
 * Have you used a ticketing or case management system (e.g., Zendesk, Jira, Freshdesk, ServiceNow, Salesforce, HubSpot) to manage support requests?
 * Are you authorized to work in the United States without current or future employer sponsorship?

Work Location: Hybrid remote in Austin, TX 78789

## Description

The Software Support Specialist is responsible for providing technical support and guidance to customers using Frontier Energy's software platforms and technology solutions. This role serves as a primary point of contact for application support, onboarding, training, and issue resolution, working closely with customers and internal teams to troubleshoot issues, maintain system functionality, and deliver a high-quality customer support experience., * Serve as a primary point of contact for customer support requests, product inquiries, and technical issues.

 * Troubleshoot software, configuration, workflow, and user access issues to identify and resolve root causes.
 * Document, track, prioritize, and manage support tickets through resolution in accordance with established service levels.
 * Perform user administration, configuration updates, and routine system maintenance activities.
 * Escalate complex issues to application consultants, analysts, developers, or other technical resources as appropriate.
 * Communicate issue status, resolutions, workarounds, and technical guidance to customers and stakeholders.
 * Create and maintain support documentation, knowledge base articles, troubleshooting guides, and user resources.
 * Assist with customer onboarding, product training, and user support activities.
 * Support testing, validation, and deployment activities associated with software releases and system enhancements.
 * Identify recurring issues, process inefficiencies, and opportunities to improve application stability, support processes, and customer experience.