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# Associate Software Support Specialist

- **Company:** Tyler Technologies
- **Location:** Lawrenceville, GA, United States
- **Salary:** $37,782.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Web Technologies
- **Published:** October 4, 2026
- **Apply:** https://diversityjobs.com/main/sendform/8/8/28176/1/18537314?backUrl=%2Fcareer%2F18537314%2FAssociate-Software-Support-Specialist-Washington-Renton

## About the Role

* Bachelor's degree in related field or equivalent experience.
 * Excellent interpersonal skills.
 * Effective decision making and problem-solving skills involving troubleshooting basic to moderate issues.
 * Strong organizational skills.
 * Effective analytical ability, particularly in a technical environment.
 * Excellent written and verbal communication skills.
 * Knowledgeable with Microsoft Office.
 * Ability to travel preferred.

## Description

* Provides inbound phone, web or email software support to resolve client inquiries and problems which are easily solved.
 * Analyzes data reports, forms, and web technologies commensurate with level of training and understanding.
 * Determines whether to resolve issues personally or to refer to a more experience team member.
 * Responsibly communicates to all parties involved in issue resolution to meet and manage client expectations.
 * Uses Tyler's client management system to create, track, and/or update details on the specifics of client issue(s).
 * May submit client issues to development team for resolution as needed.
 * May create or enhance documentation throughout the support process.
 * Commits to expanding technological skills and knowledge of the Tyler products.
 * Demonstrates awareness of and adherence to Company policies as outlined in the Employee Handbook. These include, but are not limited to, Safety, Equal Employment Opportunity, Business Ethics, and Anti-Harassment policies.