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# PC Tech I

- **Company:** Cheyenne Regional Medical Center
- **Location:** Cheyenne, WY, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Active Directory, Macintosh Computers, Software Applications, Microsoft Outlook, Databases, Network Interface Controllers, Hard Disk Drives, IT Management, Knowledge Management, Network Troubleshooting, Microsoft Office, Product Software Implementation Methods, Software Systems, Tablet Computers, Software Troubleshooting, Peripherals, Information Technology, Cisco
- **Published:** October 5, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7f9eb7a2ab6c3fbb

## About the Role

* Understanding of networks, software implementation, and regulatory requirements
 * Competence in installing and configuration of desktop software applications
 * Ability to troubleshoot software issues that may include connections to databases, network issues and conflicts between applications
 * Ability to install hardware including printers, scanners, USB devices, displays, cellular devices, tablets, hard drives, network cards, and memory.
 * Well defined skills in troubleshooting hardware issues
 * Advanced skills in Microsoft Office, Active Directory, and MS Outlook
 * Able to work under pressure and with anxious or angry customers
 * Personable and customer service oriented
 * Resourceful in problem solving
 * Ability to interact with many people of differing professional levels
 * Ability to be involved in multiple projects simultaneously
 * Ability to communicate technical concepts and information in not-technical terms
 * Possess a certain degree of creativity and latitude
 * Ability to perform data entry

Here is What You Need:

 * High school diploma (or Equivalent Certificate from an accredited program)

Nice to Have:

 * Major Industry certification preferred (A+, Microsoft, Cisco, etc.).
 * Healthcare experience

## Description

The PC Tech I works under the direction of the Infrastructure Manager assisting with day-to-day support for the end users' devices. This position maintains, troubleshoots, and repairs computer systems, hardware, and computer peripherals. Performs upgrades to installed software systems.

Why Work at Cheyenne Regional?

 * Employer Sponsored Medical, Dental, and Vision Plans
 * 403(b) and 457(b) retirement options with 4% employer match
 * Life Insurance
 * Short Term and Long-Term Disability Insurance
 * Employer Sponsored Wellness Program
 * Employee Assistance Program
 * ANCC Magnet Hospital
 * 21 PTO days per year (increases with tenure)
 * Tuition Reimbursement Program
 * Dedicated Loan Forgiveness Advisory Service

Here is What You Will Be Doing:

 * Provides front line support and security to end users and VDI systems while managing multiple calls within the call center.
 * Maintains incident queues and response times in conjecture with CRMC service level agreements while properly assigning and delegating incidents.
 * Provides assistance to fellow technicians with imaging, cleanup, setup and teardown of IT equipment.
 * Provides a high level of communication and oversight to customers ensuring the customers' needs are top priority.
 * Troubleshoots, repairs and diagnoses hardware/software related issues for PC/Macintosh and mobile devices, escalating more in-depth incidents to upper level technicians and system analysts.
 * Creates and maintains step-by-step knowledge documentation within the current knowledge management system.
 * Scans and updates computers as needed and directed by the Help Desk Supervisor or IT Management.
 * Properly triages and disseminates information during critical system outages.