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# Veteran Services Associate, National Case Management Network, Homeless Veteran Program

- **Company:** Tunnel to Towers Foundation
- **Location:** New York, NY, United States
- **Experience:** Starter
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Computing Platforms, Spreadsheets, Computer Literacy, Microsoft Office
- **Published:** October 6, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ea2ccfa3bad2635d

## About the Role

* High school Diploma or equivalency required
 * Bachelor's degree in social services preferred
 * 1-2 years of customer support and administrative experience required
 * Experience working with Veterans or other homeless populations preferred.
 * Excellent computer literacy including Microsoft Office, Excel, Teams, etc.
 * Strong organizational and interpersonal skills.
 * Familiarity with working with various software platforms.
 * Ability to work independently in a fast-paced environment and multi-task in a timely fashion.
 * Demonstrates strong time management skills and the ability to prioritize competing tasks.
 * Veteran applicants encouraged to apply.
 * Pre-employment screening, including a background check, is required.

## Description

The Tunnel to Towers Foundation is committed to eradicating homelessness amongst our veterans. The Foundation is seeking a highly professional Veteran Services Associate to serve as a primary point of contact for veterans and their families throughout the intake, screening, and enrollment process, in addition, providing guidance on program assistance and community resources., * Responsible for managing a high volume of incoming and outgoing calls, facilitating communication between the Foundation, recipients, and their family members throughout the screening and enrollment process.

 * Provide direct assistance to veterans and veteran families requiring assistance with navigating the Homeless Veteran Program enrollment process.
 * Complete urgent pre-screenings with veterans who need assistance. Collect all supporting documentation and determine eligibility for program assistance.
 * Work with the administrative team to ensure timely responses to callers and other third-party contacts.
 * Provide status updates on where the applicants are within the process.
 * Provide recipients with community resources including but not limited to housing, mental health, benefits, and entitlements, legal, childcare, vouchers, etc.
 * Assists with on-site administrative tasks such as managing shared email accounts, maintaining files and spreadsheets, and conducting research for appropriate recipient resources.
 * Work in collaboration across the department and Foundation and perform all other duties assigned as needed.