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# Systems / Applications Administrator

- **Company:** MountainOne Bank
- **Location:** North Adams, MA, United States
- **Experience:** Experienced
- **Salary:** $55,000.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Antivirus Softwares, Cyber Security, Desktop Computing, Microsoft Office, Windows Domain, Peripherals
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=888095449a53836b

## About the Role

* 2+ years' experience in an end user help desk support role
 * Working knowledge of Windows 11.
 * Ability to install, configure and maintain computers in a windows domain.
 * General understanding of networking for troubleshooting purposes.
 * Ability to troubleshoot and resolve computer related issues in an efficient and timely manner.
 * Strong motivational, organizational, and training skills.
 * Strong verbal and written communications skills.
 * Ability to communicate technical information to non-technical personnel.
 * Ability to work as part of a team while calmly assessing and prioritize issues as they arise.
 * Office 365 experience a plus.
 * Ability to manage multiple tasks simultaneously and adapt to rapidly changing situations.
 * Proven ability to handle confidential information with discretion, be adaptable to various competing demands, and demonstrate the highest level of customer/client service.
 * Possess a valid driver's license, vehicle registration and personal liability auto insurance.
 * Ability to lift forty pounds.
 * Ability to exhibit a professional behavior, and adhere to all Bank policies.
 * Ability to effectively communicate information and respond to questions in person and in group settings with customers, vendors, and employees.

## Description

* Provide technical assistance and problem resolution support to staff for Microsoft windows based computers, peripherals, and systems.
 * Responsible for problem resolution, escalating exceptions, and suspicious activity.
 * First point of contact for end user support.
 * Responsible for Active Directory administration .
 * Maintain system integrity through ensuring all workstations are updated with required software and patches.
 * Participates in various Bank projects.
 * Maintain and support all Information Security policies, Technology Acceptable use, Mobile Device and Password policies. Educate and provide training for bank staff on all IT related policies

Specific Duties:

 * On a daily basis resolve software/hardware, server, and telephone issues ensuring employees ability to perform, escalating to internal senior staff or vendor support as needed.
 * Administrative functions such as resetting passwords, establishing and maintaining users, unlocking users, granting rights, in accordance with policies.
 * Anti-virus updates and remediation as necessary.
 * Oversee real-time scanning of workstations and following up on vulnerabilities, missing patches.
 * Ensure workstations are updated with Windows and third party software in accordance with Bank policy.
 * Apply OS patches and upgrades on a regular basis and upgrade administrative tools and utilities.
 * Maintain current inventory listing of all hardware and software of MountainOne and assist with maintaining documentation to ensure compliance with software copyright / licensing.
 * Repair and recover from hardware or software failures.
 * Build and/or Rebuild PC's, set up workstations, install and configure printers as needed.
 * Use of personal mobile phone for MFA, email, and escalations