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# Help Desk Technician

- **Company:** SAY SAN DIEGO
- **Location:** San Diego, CA, United States (Remote available)
- **Experience:** Starter
- **Salary:** $49,920.0 - $52,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Intrusion Detection Systems, Microsoft SharePoint, Tablet Computers, Microsoft InTune
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=40e9db6f23ccb39f

## About the Role

* 6 to 12 months Level 1 help desk experience preferred
 * Familiarity with Windows 11, Microsoft 365 and setting-up iPhones, iPads, and Apple IDs
 * Experience working with school systems is highly desirable.
 * Valid California driver's license, clean DMV record, and proof of current auto insurance; access to reliable transportation and willingness to use it for work-related purposes

KNOWLEDGE, SKILLS, AND ABILITIES:

 * Tech savvy with solid working knowledge of computer hardware set-up for PC's
 * Ability to lift 50 lbs. unassisted.
 * Solid communication and interpersonal skills; personable and customer service oriented
 * Teachable and able to learn new tasks quickly and thoroughly
 * Responsive and reliable with changing priorities
 * Works well with a broad range of diverse, cultural and socio-economic populations and backgrounds.

## Description

* Troubleshoot SAY San Diego desktop, laptops, tablets, and printers
 * Travel to out-stationed school and program sites to troubleshoot equipment, connectivity, and user issues that cannot be resolved remotely
 * Receive, log, and prioritize help desk requests submitted by phone, email, and in person
 * Teach and assist users with how to access MS SharePoint, OneDrive, and other utilities
 * Maintain the IT asset inventory, including asset tagging and recording device assignments, returns, location, and condition across all offices and out-stationed sites
 * Deploy, relocate, and decommission equipment for new hires, staff transitions, and office moves; prepare end-of-life devices for disposal with data wiped or destroyed per HIPAA and agency data-security requirements
 * Support conference room technology across SAY San Diego offices, including displays, projectors, cameras, speakerphones, and Microsoft Teams meeting equipment, and provide on-site audio/visual support for organizational meetings and events
 * Support agency-issued mobile devices and tablets, including iPhone and Android setup, Apple ID and app installation, enrollment in Microsoft Intune, and troubleshooting connectivity at school and program sites
 * Cultivate and maintain relationships and connections with school-site IT personnel