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# Release Specialist I

- **Company:** United Recovery and Remarketing
- **Location:** Piperton, TN, United States
- **Experience:** Starter
- **Salary:** $37,440.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Office, Workday
- **Published:** October 8, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=61214bad9edb8b9b

## About the Role

Are you organized, detail-oriented, and great at managing multiple priorities? Do you stay calm under pressure and enjoy helping people find solutions?, * High school diploma or equivalent preferred.

 * Previous customer service, call center, or office experience preferred.
 * Strong verbal and written communication skills.
 * Proficient computer skills and ability to navigate multiple systems simultaneously.
 * Intermediate 10-key skills.
 * Excellent attention to detail, organizational skills, and time management.
 * Ability to manage a high volume of calls while maintaining accuracy and professionalism.
 * Strong multitasking, critical thinking, and problem-solving abilities.
 * Ability to handle difficult customer interactions calmly and professionally.
 * Ability to adapt to fluctuating workloads and changing priorities.
 * Ability to work independently with minimal supervision and contribute to a team environment.
 * Positive attitude and commitment to providing exceptional service.

Physical Requirements

 * Ability to sit for extended periods while performing computer-based work.
 * Ability to lift up to 15 pounds and perform physical tasks (e.g., stooping, bending, kneeling)
 * Ability to use a computer, keyboard, mouse, and telephone throughout the workday.
 * Ability to perform repetitive hand and wrist movements associated with typing and data entry.
 * Ability to maintain focus and accuracy in a fast-paced office environment.

## Description

United Recovery and Remarketing is looking for a Release Specialist I to join our Release Team! This is a fast-paced, high-call-volume position where strong communication, accuracy, and efficiency are essential to success.

As a Release Specialist, you'll coordinate vehicle releases and transportation with customers, clients, auctions, branch locations, and transporters. You'll play an important role in keeping operations moving, resolving release-related issues, and delivering professional service on every call.

If you're a quick thinker who can balance competing demands while maintaining a positive attitude, we want to hear from you!

What You'll Do

 * Handle a high volume of incoming and outgoing calls while providing professional, responsive customer service.
 * Coordinate and process vehicle releases for customers and transporters across United branches and affiliates.
 * Communicate with clients, auctions, transporters, branch staff, and customers regarding releases, redemptions, storage fees, and related concerns.
 * Accurately process releases in the UR2 system of record.
 * Navigate client fee schedules, branch-specific release hours, and operational requirements to ensure accurate processing.
 * Resolve challenging calls and situations professionally, using sound judgment and minimal supervision.
 * Manage multiple requests while maintaining accuracy, efficiency, and timely follow-through.
 * Help maintain a team call abandonment rate of 5% or less.
 * Follow established procedures and support operational initiatives.