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# Help Desk Support Specialist

- **Company:** CTI, Inc.
- **Location:** Millington, TN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Issue Tracking Systems, Remote Service Software, Information Technology, Hardware Asset Management
- **Published:** October 9, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1c5351681e9bd4fa

## About the Role

* Reading Comprehension - Understanding written sentences and paragraphs in work related documents.
 * Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
 * Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
 * Speaking - Talking to others to convey information effectively.
 * Instructing - Teaching others how to do something.
 * Troubleshooting - Determining causes of operating errors and deciding what to do about it.
 * Time Management - Managing one's own time., * Oral Expression - The ability to communicate information and ideas in speaking so others will understand.
 * Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.
 * Written Expression - The ability to communicate information and ideas in writing so others will understand.
 * Written Comprehension - The ability to read and understand information and ideas presented in writing.
 * Speech Clarity - The ability to speak clearly so others can understand you.

 * Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action., Education and Experience: HS and 6 years of direct work experience with the use of information technology to develop and/or integrate complex data. Familiar with leadership of teams to accomplish Enterprise goals.

Security Clearance: A favorable T3 (Formerly NACLC) background investigation required. Employee must maintain eligibility throughout employment. Active Security Clearance Preferred.

## Description

The representative will be part of a team responsible for providing IT support at designated Government facilities. This includes service delivery, physical dispatch for break/fix hardware repairs, IT equipment deployment & lifecycle management, peripheral configuration, physical cable management, IT peripheral and hardware asset management, end-user support such as conference room dial-in assistance, and localized troubleshooting that cannot be resolved via remote Service Desk tools., Job duties include the following: (Other duties may be assigned.)

 * Provides IT support to CNIC end-users via phone, email, onsite or through tickets submitted through a ticketing tracking system (ITSM).
 * Ensure all on-site support actions are fully documented within the Government designated IT Service Management (ITSM) ticketing system.
 * Provide physical, on-site Deskside Support at designated Government facilities for IT Incidents and service requests that cannot be resolved remotely by the Enterprise Service Desk.
 * Perform Incident Resolution and Break/Fix.
 * Execute Move, Add, Change (MAC) requests.
 * Create and execute Work Orders.
 * Perform asset management and inventory control.
 * Perform VIP / Executive Support.
 * Perform Lifecycle Management functions (tech refresh).
 * Creates processes for responding to customer inquiries.
 * Troubleshoot errors and take prompt, appropriate action on customer complaints.