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# Desktop Support Engineer

- **Company:** Averro, LLC
- **Location:** South San Francisco, CA, United States
- **Salary:** $83,200.0 - $93,600.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple IOS, JIRA, Microsoft Outlook, Data Centers, Data Center Infrastructure Management (CIM), Domain Name System (DNS), Hard Disk Drives, Issue Tracking Systems, IP Addressing, Kernel-Based Virtual Machine, Networking Basics, Software Deployment, Graphics Processing Unit (GPU), Computer Equipment, Network Server, Nvme
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3c2ed1fb2ff0ea88

## About the Role

* U.S. Citizenship (systems and the colocation facility contain CUI)
 * Hands-on experience with desktop support, including imaging, domain joins, and application deployment (MDT, PDQ Deploy, or similar)
 * Working knowledge of Active Directory, AD DNS, and group membership management
 * Experience installing and replacing server and PC hardware components
 * Ability to identify switch ports, connect systems, trace cables, and connect systems to a KVM
 * Experience configuring static IPs on out-of-band management cards such as iDRAC
 * Experience supporting Microsoft 365 (Outlook and OneDrive) and mobile devices (Android and iOS)
 * Experience with a ticketing system such as Jira and the ability to document work clearly
 * Ability to follow SOPs and keep accurate records of changes and parts inventory
 * Comfortable working in a loud colocation environment with hearing protection, able to climb a 6-foot ladder to reach top-of-rack equipment, and able to drive between San Francisco and South San Francisco

Bonus Qualifications

 * Experience configuring Power Distribution Units (PDUs)
 * Experience with a DCIM tool such as NetZoom
 * Experience with KVM switches
 * Experience installing, organizing, and documenting wiring closets and server rooms

#IND-C

## Description

Averro is seeking two Desktop Support Engineers for a short-term augmented support engagement with a growing technology client in South San Francisco, CA. This hands-on role splits time between the client's office and a San Francisco colocation facility, supporting end users, workstations, servers, and data center infrastructure. The ideal candidate is dependable, detail-oriented, comfortable in a busy data center environment, and follows documented procedures. Because the systems and colocation facility contain Controlled Unclassified Information (CUI), U.S. citizenship is required.

 * Provide desktop and end-user support, including basic network and PC troubleshooting, Microsoft 365 (Outlook and OneDrive) support, and mobile device support for Android and iOS
 * Image systems using MDT or a similar imaging tool, join systems to the domain, and deploy applications with tools such as PDQ Deploy (imaging training provided)
 * Create DNS records in Active Directory DNS and add or remove users from Active Directory groups
 * Install and replace computer components, including CPU, RAM, GPU, hard drives, NVMe drives, and power supplies
 * Rack and connect systems in the colocation facility: identify switch ports, connect systems to the network and KVM, trace cables, and configure static IP addresses on out-of-band management cards such as iDRAC
 * Update the DCIM tool (NetZoom), document changes, and keep the parts inventory current
 * Track work in a ticketing system such as Jira, documenting progress clearly, and follow established SOPs