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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Specialist - II - **Company:** City of Groton - **Location:** Southeastern Connecticut Planning Region, CT, United States (Remote available) - **Experience:** Experienced - **Salary:** $63,000.0 - $72,000.0 - **Contract:** Permanent contract - **Skills:** Wireless LAN, Cyber Security, Information Technology Operations, Microsoft Software, Remote Access Technology, Wide Area Networks, Software Licensing, Computer Equipment, Build Management, Information Technology, 3-tier Architectures, Cisco - **Published:** October 13, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=0cdff64ff6b68cd4 ## About the Role This position requires the successful completion of a national fingerprint-based records check in accordance with the Criminal Justice Information Services (CJIS) Security Policy prior to assignment. The individual must maintain the necessary security clearance to access CJIS data throughout their employment. Failure to meet these background screening requirements will result in immediate disqualification. To perform this role successfully, you must be able to complete all essential job duties satisfactorily. Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of the job. EDUCATION AND EXPERIENCE Education: High School Graduate or equivalent. Experience: Minimum of three (3) years of experience in a team-oriented technology support role. Current and relevant industry certifications (e.g., CompTIA, Microsoft, Cisco) preferred. Specialized knowledge of computer hardware, software, operating systems, and networking. Experience with police department systems preferred. Required Skills: Strong problem-solving and reasoning skills, with the ability to conduct efficient research. Excellent written and verbal communication skills, with the ability to convey complex information clearly. Proficiency in reading and interpreting technical manuals and safety documents. Ability to work in a collaborative, team-based environment. PHYSICAL DEMANDS The physical demands listed here are representative of what's required to perform the essential functions of this job. While performing your duties, you will frequently be required to talk, hear, stand, walk, and sit. You 'll also need to bend, use your hands to handle objects, and reach with your arms. The role may occasionally require you to lift or move up to 50 pounds and, at times, to crawl or climb a ladder to access equipment. Specific vision abilities required for this role include close vision, distance vision, color distinction, and depth perception., * High school or equivalent (Required), * Team-oriented technology support role: 3 years (Required) * Specialized knowledge of computer hardware: 3 years (Required) * Police dept. systems: 3 years (Preferred) * Software, operating systems & networking: 3 years (Required) ## Description Strategic & Planning 1. Contribute to the development of annual IT and project budgets for the support team. 2. Analyze business functions to recommend and implement technology solutions that enhance data and information security. Technical Support & Administration 3. Provide Tier 1 to Tier 3 technical support for a wide range of issues, including hardware, software, networking, and telephony (desktop and mobile) 4. Serve as the primary administrator and Subject Matter Expert {SME) for core IT systems as needed. 5. Build and deploy computing equipment, ensuring compliance with software licensing, security protocols, and business needs. 6. Assist with the support, monitoring, and troubleshooting of LAN/WAN/WLAN and remote access, working with network technicians to ensure a seamless computing environment. 7. Utilize diagnostic utilitie s, knowledge bases, and other resources to quickly resolve problems. 8. Maintain a high standard of system security , reliability, and integrity. User Support & Communication 9. Communicate effectively with both technical and non-technical users to provide clear instructions and resolve issues. 10. Respond to technical support requests via phone, email, and in-person visits. 11. Document and track all support problems to ensure timely resolution and analyze trends for continuous improvement. Other Duties 12. Adhere to all applicable Federal and State safety regulations, as well as Groton Utilities' Safety Manual. 13. Maintain strict confidentiality regarding IT operations. 14. Participate in on-call rotations and be available for irregular hours to respond to system emergencies. 15. Serve in an emergency response role as part of the Incident Response Plan, which may require performing tasks outside of normal duties or hours.