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# Operations Access Analyst II - Remote

- **Company:** Optum, Inc
- **Location:** Newton, MA, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $60,200.0 - $107,400.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Data Analysis, Big Data, Microsoft Office, Microsoft Visio, Microsoft PowerPoint, Software Deployment, Advanced Reports, Epic Cadence
- **Published:** October 12, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=775a844b76abdcd9

## About the Role

* High school diploma, GED, or equivalent required
 * 3+ years of years of experience working with Epic software and/or healthcare scheduling operations
 * Experience managing provider scheduling templates within Epic
 * Demonstrated knowledge of Epic Cadence scheduling functionality and template management
 * Demonstrated solid analytical, troubleshooting, communication, and project management skills
 * Demonstrated proficiency in Microsoft Office (Excel, Word, PowerPoint), * Bachelor's degree
 * Epic Cadence Certification
 * Experience working with healthcare operations and IT teams
 * Experience supporting scheduling governance and access optimization initiatives
 * Demonstrated knowledge of Microsoft Visio and/or Access
 * Advanced reporting and data analysis experience

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All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

## Description

* Build, maintain, and optimize provider scheduling templates within Epic Cadence
 * Analyze scheduling workflows, provider capacity, and access barriers
 * Collaborate with Operations and IT teams on scheduling enhancements and decision tree updates
 * Review and process template modification requests
 * Test scheduling updates prior to production deployment
 * Maintain accurate provider records and scheduling master files
 * Monitor dashboards, reports, and utilization metrics
 * Provide user support, troubleshooting, and training
 * Prepare and maintain system and workflow documentation
 * Analyze large data sets and recommend improvements

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.