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# IT HelpDesk

- **Company:** Strivector
- **Location:** Southfield, MI, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, User Administration, Servicenow
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=139e0a7489fc671a

## About the Role

We are looking for an experienced IT HelpDesk Level 2 self-starter that has a passion for delivering a great customer experience., * 3+ Years experience on Level 1 and Level 2 Service Desk tickets

 * 3+ Years experience in User Account Management
 * 2-3 Years experience with M365
 * Have experience in imaging pc's, desktops, macs, and laptops
 * Some experience on minor Laptop repairs is a plus
 * Including replacing broken screens, keyboards
 * Experience with Service Now (or other similar tool) a big-plus
 * Having experience with Group Policy is a plus
 * Passionate about delivering a great custom support experience
 * Able to successfully Mult-task and Prioritize work
 * Be able to work occasional night hours and infrequent weekend hours