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# IT Support Technician

- **Company:** Dynamic Tube Inc.
- **Location:** Maquoketa, IA, United States
- **Salary:** $40,500.0 - $54,750.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Issue Tracking Systems, Networking Basics, Network Connections, Wireless Access Point, ServiceNow IT Service Management, Connectivity Problems, Office365, Peripherals, Computer Equipment, Information Technology
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=044977172ff93ae3

## About the Role

The ideal candidate will have foundational IT training through a technical program, community college, certification path (such as CompTIA), or prior experience in a similar support role. Manufacturing IT experience is a plus but not required. This position requires strong communication skills, attention to detail, and a service-oriented mindset., * Associate degree, technical certification, or formal IT training preferred

 * Previous experience in an IT support or help desk environment preferred
 * Equivalent hands-on experience may be considered in place of formal education or certifications
 * Manufacturing industry IT experience is a plus, but not required, * Strong customer service and interpersonal communication skills
 * Basic understanding of: Windows operating systems, Microsoft 365, Computer hardware and peripherals, Basic networking concepts
 * Ability to troubleshoot and resolve common technical issues
 * Strong organizational and time management skills
 * Ability to prioritize multiple support requests effectively
 * Experience using or learning IT ticketing systems
 * Team-oriented mindset with willingness to learn and grow

## Description

We are seeking a motivated and customer-focused Tier 1 IT Support Technician to join our team. This entry-level IT role will serve as the first point of contact for employees needing technical assistance with hardware, software, network connectivity, and user account issues., * Respond to employee IT support requests via phone, email, and ticketing systems

 * Troubleshoot and resolve common hardware, software, and network connectivity issues
 * Reset passwords and manage user access permissions
 * Install, configure, and deploy workstations, printers, peripherals, and other IT equipment
 * Support Microsoft 365 applications and Windows operating systems
 * Document support activities, solutions, and procedures within the ticketing system
 * Escalate more complex technical issues to higher-level IT support personnel
 * Assist with maintaining IT inventory and tracking company technology assets
 * Perform basic preventative maintenance and software updates
 * Support end users with professionalism, patience, and strong customer service
 * Assist with basic IT infrastructure projects, including running network cable, installing drop connections, mounting and supporting wireless access points, and setting up network-connected devices