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# Program Support Technician Senior

- **Company:** Virginia Department of Health
- **Location:** Rocky Mount, VA, United States
- **Experience:** Expert
- **Salary:** $49,500.0 - $56,652.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Software Applications, Databases, Microsoft Office, Electronic Medical Records
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=a0b6ecb0fb5c62a4

## About the Role

* Knowledge of program operations, services, policies, and procedures.
 * Ability to serve as an expert resource, providing accurate information and resolving inquiries.
 * Experience in designing and directing workflow processes to enhance program efficiency.
 * Ability to ensure compliance with relevant regulations, policies, and procedures.
 * Proficient in collecting, entering, and reviewing data for discrepancies.
 * Ability to maintain records in accordance with established policies and procedures.
 * Ability to generate reports and interpret data to inform program activities.
 * Strong interpersonal and communication skills, verbal and written.
 * Strong organizational skills and experience with software applications and Microsoft Office products (i.e. Word, Excel, and database entry) and general office equipment

Additional Considerations

Experience in supporting a supervisor or manager in leading a team
Experience in training/mentoring
Experience scheduling and ensuring continuity of operations
Experience in Coordinating clinics or special projects
Knowledge of Department of Health Vital Records
Knowledge of Electronic Health Records operating systems.
Knowledge of Billing and Coding
Deputy Registrar Certification

## Description

* Serves as a lead and an expert information resource for one or more program areas
 * Performs complex tasks for program services
 * Directs and/or processes incoming inquiries and provides accurate information for program services
 * Designs and directs workflow processes
 * May assist with applications for services and MOAs
 * Supports the development and coordination of program activities
 * Ensures compliance with policies, procedures, and regulations

Data Entry & Records Maintenance

 * Collects and inputs data into established database and reviews for discrepancies
 * Maintains records in accordance with policies and procedures
 * May perform data analyses to assess trends
 * Gathers data and collects and prepares reports on program activities
 * Generates reports as needed

Training & Technical Guidance

 * Provides guidance and resources on program specifics
 * Provides training to other support staff on processes, procedures, workflow and program details