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# IT Support Technician- NYC

- **Company:** Edge
- **Location:** New York, NY, United States
- **Salary:** $80,000.0 - $85,000.0
- **Contract:** Temporary contract
- **Skills:** Active Directory, Issue Tracking Systems, Private Branch Exchange (PBX), Wi-Fi Technology, Server Operating Systems & Platforms
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=6daef79678a06c93

## About the Role

* Knowledge of Windows desktop and server operating systems, 0365, Active Directory, and Exchange.
 * Strong customer service and problem-solving skills, including the ability to provide diligent, prompt, and courteous responses to users' questions or issues.

## Description

As a Technician at a major hotel, provide IT desktop support as well as serve as smart hands support for various 3rd party technology vendors' platforms such as Wi-Fi, PBX, Point of Sale, etc., * Assist users with desktops, printers, and other connected devices.

 * Set up, deploy, and maintain end-user equipment
 * Follow up with clients to ensure resolution is complete and satisfactory
 * Maintain accurate, thorough, and timely information in ticketing system

Requirements:

Other Responsibilities:

 * Willingness to become familiar with hospitality-specific systems.
 * Flexibility and willingness to work holidays, longer hours on a case-by-case basis, and other shifts as required.
 * Accommodate occasional shift changes based on coverage requirements and special events.