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# Service Manager - Security Systems Integration

- **Company:** Titan Security Group
- **Location:** Chicago, IL, United States
- **Experience:** Expert
- **Salary:** $130,000.0 - $160,000.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Network Architecture, Network Protocols, Expertise in Genetec Systems, Software Systems, Lenel, Build Tools
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=c036cd17d3901c69

## About the Role

* 5-10+ years of hands-on technical experience in electronic security systems, low-voltage systems, or security systems integration.
 * Proven Leadership: Experience managing field service technicians, dispatchers, or technical support teams.
 * Deep System Expertise: Advanced technical proficiency with enterprise Access Control (e.g., LenelS2, Genetec, Software House) and VMS platforms.
 * Strong diagnostic, operational management, and verbal/written communication skills., * Experience scaling service operations within a multi-site or fast-growing environment.
 * Top-tier manufacturer certifications (e.g., Lenel, Genetec, Avigilon, Software House).
 * Strong understanding of network infrastructure, IP protocols, and IT foundations.
 * Hands-on experience with modern field service management (FSM) software and CRM ticketing systems.

The Ideal Candidate Profile

You are a technical authority first, operator second-someone who deeply understands the architecture of modern integrated security systems and knows how to lead a team to support them at scale. You don't just manage tickets; you build systems, empower people, and deliver an elevated client experience that fuels long-term organizational growth.

## Description

* Strategic Impact: Transform and elevate our service department into a true technical center of excellence.
 * Growth Leadership: Build, mentor, and expand a high-caliber team as service demand continues to surge.
 * Driver of Success: Directly influence client retention, system performance, and recurring service revenue.
 * National Platform: Enjoy local operational autonomy backed by the stability and growth of a national brand., * Serve as the resident technical authority across access control, video surveillance (CCTV/VMS platforms), and integrated low-voltage systems.
 * Provide high-level escalation support and direct guidance for complex field troubleshooting and system failures.
 * Ensure the field and support teams are trained and equipped to manage enterprise, multi-site client environments.

2. Service Operations & Delivery

 * Lead day-to-day service operations to ensure exceptional responsiveness, efficiency, and execution quality.
 * Oversee scheduling, dispatching, and prioritization for reactive service calls and preventative maintenance schedules.
 * Standardize and optimize operational workflows, service-level agreements (SLAs), and escalation protocols.

3. Team Building & Mentorship

 * Directly lead, coach, and develop a multidisciplinary team:
 + Service Coordinators (dispatch & scheduling)
 + Field Service Technicians
 + Software & System Support Resources
 * Recruit top talent and build technical training programs to continuously elevate team capability and service consistency., * Act as the executive escalation point for key enterprise accounts, ensuring rapid issue resolution and high client satisfaction.
 * Build, expand, and manage robust Preventative Maintenance (PM) programs and service contracts.
 * Partner with Account Managers to identify system upgrade, expansion, and recurring revenue opportunities.

5. Cross-Functional Operations & Analytics

 * Coordinate with Project Management and Installation teams for seamless project-to-service handoffs.
 * Provide practical feedback to engineering and sales teams to improve overall system design and long-term serviceability.
 * Track and report on core KPIs, including response/resolution times, technician utilization, and client satisfaction metrics.