> Markdown version of [/jobs/ext/4332751-senior-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/4332751-senior-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Senior Technical Support Engineer

- **Company:** Microsoft
- **Location:** Prairie Rose, ND, United States
- **Experience:** Expert
- **Salary:** $106,400.0 - $222,600.0
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Microsoft Online Services, Data Cleansing, Microsoft Software, Retrieval-Augmented Generation, Large Language Models, Prompt Engineering, Generative AI, Information Technology
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=01270b6886a28ed1

## About the Role

* Bachelor's Degree in Computer Science, Information Technology (IT), or related field AND 5+ years technical support, technical consulting experience, or information technology experience OR equivalent experience.
 * 8+ years of experience in Technical Program Management, Product Management, or a related field, including 2+ years delivering AI/ML, Generative AI, or data-intensive products to production.

Other Requirements:

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

 * Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter., * Bachelor's Degree in Computer Science, Information Technology, or related field AND 12+ years of technical support, technical consulting experience, or information technology experience OR equivalent experience.
 * Microsoft Technology Certifications
 * Industry IT-Based Certifications (e.g. Comp-TIA, CCNA, ISC2)
 * Demonstrated success leading complex cross-functional programs, managing multiple stakeholders, and driving execution through influence without direct authority.
 * Hands-on knowledge of the AI/ML product lifecycle, including data preparation, model training/fine-tuning, prompt engineering, evaluation, deployment, and production monitoring.
 * Proven ability to evaluate and optimize model performance, balancing quality, latency, scalability, and cost across RAG, agent-based, or LLM-powered solutions.
 * Experience defining and implementing Responsible AI, model governance, risk management, and compliance practices throughout the product lifecycle.
 * Strong written and verbal communication skills, with a track record of translating complex technical concepts into actionable business outcomes for technical and non-technical audiences.

Technical Support Engineering IC5 - The typical base pay range for this role across the U.S. is USD $106,400 - $203,600 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,600 - $222,600 per year.

## Description

You'll own complex AI initiatives end to end: partnering with applied science and engineering to shape architecture and integrated customer solutions - model selection, retrieval-augmented and agentic pipelines, prompt and tooling design, and safety guardrails.

You'll drive the roadmap, schedules, and staging and release plans against clear objectives; lead governance across the AI development lifecycle (Responsible AI review, model-risk, privacy, and compliance); and validate outcomes against real telemetry.

You'll own the customer supportability experience and act as a trusted technical person who evangelizes and drives the right work.