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# Endpoint Manager Specialist

- **Company:** Drees & Sommer US Inc.
- **Location:** Cary, NC, United States
- **Experience:** Experienced
- **Salary:** $50,000.0
- **Contract:** Permanent contract
- **Skills:** Application Lifecycle Management, Software Applications, Application Packaging, Microsoft Online Services, Information Technology Operations, Knowledge Management, Windows PowerShell, Software Maintenance, Software Deployment, Computer Network Operations, Software Troubleshooting, Microsoft InTune, Information Technology
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=9c46a242b575fe41

## About the Role

* 4+ years of experience in Endpoint Management, IT Operations, or advanced IT Support
 * Experience with Microsoft Intune and endpoint management solutions
 * Knowledge of software packaging and application deployment
 * Strong troubleshooting and analytical skills
 * Understanding of endpoint security and compliance concepts
 * Basic PowerShell knowledge is an advantage
 * Strong communication and customer service skills
 * Fluent English

## Description

Endpoint Operations & Support

 * Provide Level 2/3 support for endpoint-related incidents and service requests.
 * Troubleshoot hardware, software, operating system, and device management issues.
 * Manage incidents through their full lifecycle and perform root cause analysis.
 * Support user onboarding, offboarding, and device provisioning activities.

Endpoint Management

 * Support and maintain Microsoft Intune, Entra ID, and Microsoft 365 services.
 * Configure and test device policies, compliance policies, and configuration profiles.
 * Monitor endpoint compliance and support remediation activities.
 * Assist with device lifecycle management and deployment processes.

Software Packaging & Deployment

 * Package, test, and deploy software applications and updates.
 * Troubleshoot application deployment issues.
 * Support application lifecycle management and software maintenance.

Testing & Continuous Improvement

 * Validate new endpoint configurations, policies, and solutions before production rollout.
 * Participate in pilot deployments and testing activities.
 * Contribute to process improvements, automation, and service optimization initiatives.

Documentation & Knowledge Management

 * Create and maintain technical documentation, procedures, and knowledge articles.
 * Document recurring issues and standard solutions.
 * Support knowledge sharing within the Endpoint Management team.