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# IT Support Technician

- **Company:** THE DULUTH REGIONAL CARE CENTER, INC.
- **Location:** Duluth, MN, United States
- **Salary:** $47,840
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Software Applications, Computer Networks, Computer Literacy, Networking Hardware, Microsoft Software, Network Administration, Software Systems, Change Tracking, Information Technology, Gsuite
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=2d9ab0b38c0b7530

## About the Role

· Excellent verbal and written communication skills.

· Excellent interpersonal and customer service skills.

· Ability to explain technical issues to technical and nontechnical staff and business contacts.

· Strong analytical and problem-solving skills.

· Understanding of computer and networking hardware and software systems.

· Excellent time management skills.

· Valid Driver's License

Education and Experience:

· Degree or Certification preferred.

· Relevant work experience will be considered.

Preferred Knowledge and Skills:

· Windows

· Microsoft Applications

· Google Suite

· Ticketing/Change Tracking software

· Basic computer networks

· Experience troubleshooting various computer peripheral devices

Physical Requirements:

· Prolonged periods sitting at a desk and working on a computer.

· Must be able to lift up to 15 pounds at times.

## Description

The Information Technology Support Technician will provide technical support and assistance to resolve problems with the organization's computer networks and systems., · Provides technical support for problems specific to the organization's computer networks and systems.

· Identifies, investigates, and resolves users' problems with computer software and hardware.

· Applies knowledge of computer software, hardware, and procedures to solve problems.

· Collaborates with other staff to research and resolve problems.

· Collaborates with systems and network administrators to identify and/or recommend modifications to systems and networks.

· Arranges service by software or hardware vendors to repair or replace defective products.

· Maintains knowledge of technology innovations and trends.

· Performs other related duties as assigned.

· Primarily located at our main office in West Duluth, but will travel to other DRCC locations.