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# Systems Analyst

- **Company:** MERIPLEX
- **Location:** Charlotte, NC, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Microsoft Azure, Command-Line Interface, Common Desktop Environments, Virtual Private Networks (VPN), Networking Basics, Server Virtualization, TCP/IP, User Accounts
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=92614fc17eaf2fc0

## About the Role

* Strong customer service mindset - you enjoy helping people and explaining technical concepts clearly
 * Solid Tier 1 / Tier 1.5 technical foundation
 * Basic understanding of:
*

 + Microsoft 365
 + Active Directory
 + TCP/IP and networking fundamentals
 + Command line and OS troubleshooting
 * Ability to communicate effectively with both technical and non-technical users
 * Comfortable working in a ticket-driven environment and managing priorities
 * Team-oriented, dependable, and respectful in all interactions

Preferred Experience & Certifications

 * Prior MSP or service desk experience (highly encouraged)
 * A+, Network+, and/or Server+ certifications
 * Basic Microsoft 365 or Azure certifications
 * Familiarity with ITIL concepts
 * Strong written and verbal communication skills

Why Meriplex

 * Supportive team environment with clear processes
 * Exposure to a variety of technologies and real-world client environments
 * Opportunity to grow beyond Tier 1 as your skills develop
 * A company that values both technical ability and how you treat people

## Description

This role is ideal for a Tier 1-1.5 technician who has a solid technical foundation, strong communication skills, and a passion for customer service. You'll support a dedicated Meriplex client onsite in Charlotte while working closely with our Technical Assistance Center (TAC).

In this role, you'll resolve Level 1 end-user issues, follow established SOPs, and deliver a consistently positive support experience. You'll handle a wide range of everyday IT needs-from desktop troubleshooting to account management-while knowing when to escalate more complex issues.

This is a great opportunity for someone who wants to build confidence, expand technical exposure and grow within an MSP environment.

What You'll Do

 * Be the first point of contact for end users, delivering friendly, professional, and timely support
 * Troubleshoot common desktop, OS, email, printing, and connectivity issues
 * Support customer-specific applications using documented procedures
 * Perform basic network troubleshooting (TCP/IP, VPN connectivity, password resets)
 * Navigate Active Directory to create, modify, and disable user accounts and groups
 * Provide basic Microsoft 365 and Azure support
 * Perform first-level triage for virtual server and system issues
 * Accurately document work and manage tickets using established workflows
 * Follow SOPs while knowing when to escalate issues appropriately
 * Build trust with end users by setting clear expectations and following through