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# IT Support Specialist

- **Company:** Amcor Inc
- **Location:** Terre Haute, IN, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, System Configuration, Local Area Networks, Networking Basics, TCP/IP, Virtualization Technology, Windows Desktop, Information Technology, Network Server, Cisco, Server Operating Systems & Platforms
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b8259af6b0b8123a

## About the Role

* Technical education in computer science or equivalent experience/studies
 * Any Windows/Cisco certifications are a plus

 * ITIL Foundations desirable
 * Ability to multitask and handle high volumes in a fast-paced and demanding environment
 * Strong interpersonal and communication skills
 * Strong Troubleshooting skills
 * Fluency in English communication (spoken, written); other languages will be considered an advantage
 * Project experience is advantageous
 * Good knowledge in configuring, managing and troubleshooting Windows Server Operating Systems
 * Knowledge of server virtualization
 * Ability to define and to check a Disaster Recovery Plan (DRP) and a Business Continuity Plan (BPC)
 * Good knowledge of TCP/IP and basic Networking

## Description

The IT Support Specialist is a key player in delivering standard solutions that support processes at Amcor's sites.

This role typically performs independently, requiring minimal guidance from leadership in day-to-day activities, despite serving as the primary IT point of contact at the facility.

WHAT YOU GET TO DO

 * Delivery of IT services for a site or multiple sites within a ratio of up to approx. 1,000 devices (PCs, Servers, Printers, Local Network equipment) managed per FTE.
 * Management of IT Service Delivery activities at the site(s) including maintaining all user support processes, customer relations and IT asset management (procurement, configuration, repair, projects, local budget consulting, license management, security systems and phone systems).
 * Exercises discretion and independent judgment in prioritizing tasks, troubleshooting, and coordinating with internal and external stakeholders.
 * Ability to support (L1 and L2) for the Amcor standard workstation deployment and support.
 * Ability to support (L3) for Server and Virtualization environment
 * This role demands a high level of problem-solving and communication, including providing updates on changes and projects, as well as implementing end-user training and best practices at the sites.
 * Ensure operational activities aligns with global IT standards and security policies, advising site leadership on IT-related matters.
 * Provides input on local IT budgets, aligning with Group IT standards and cybersecurity policy.
 * IT Asset management
 * Ensure computer rooms and IDF are properly organized according to the local standards.
 * Ensure coverage of critical IT issues 24X7 at the sites, when/ if applicable.