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# IT Technician

- **Company:** Goodwill
- **Location:** Bridgeport, CT, United States
- **Salary:** $50,000.0
- **Contract:** Permanent contract
- **Skills:** Active Directory, Computer Networks, Desktop Computing, Microsoft Office, Office Suite, Remote Access Technology, Software Engineering, TCP/IP, Wi-Fi Technology, Enterprise Software Applications, Computer Equipment, Windows Client, User Accounts
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=0c6763e684bd313a

## About the Role

* In-depth knowledge of Windows 10 and Microsoft Active Directory.
 * Strong analytical and technical skills.
 * Strong documentation skills.
 * Strong interpersonal skills such as telephone, active listening and customer care skills.
 * Knowledge of networking (TCP/IP, Switches, Wi-Fi) and software support.
 * Ability to prioritize assigned tasks and deliver on time.
 * Self-motivated with the ability to work in a fast-moving environment.
 * Attention to details.
 * Ability to work alone and in a team.
 * Responds in a timely manner and able to prioritize tasks.
 * Keeps current with the latest technologies and best practices.

## Description

As the IT Support Technician, you are an essential member of the team. You will provide exceptional customer service and technical support to our employees, resolving hardware and software issues in our corporate offices and retail stores. Customer service is a key asset to this position and your success., * Provide first level IT support for all employees in-person, by phone, and via remote access.

 * Provide Retail POS system hardware support and software support with POS vendor.
 * Install, image, configure, and troubleshoot back-office computers and printers.
 * Perform preventative maintenance, tests, and repair of computer hardware.
 * Create and manage user accounts in AD and Office 365, as well as other company systems.
 * Create and maintain IT supporting documentation.
 * Record and track all IT devices in our inventory database.
 * Install appropriate software packages such as operating systems, networking components, and office applications.
 * Participate in after-hours support rotation.
 * Must have valid CT license and daily use of a reliable, insured vehicle for frequent travel to retail stores throughout Connecticut.
 * Performs other duties as assigned.
 * Must be able to lift over 40lbs with or without reasonable accommodations