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# Service Desk Technician I - Denver

- **Company:** Mercy Housing Incorporated
- **Location:** Denver, CO, United States
- **Experience:** Starter
- **Salary:** $44,158 - $49,920
- **Contract:** Permanent contract
- **Skills:** Software Applications, Issue Tracking Systems, Microsoft Office, Computer Equipment
- **Published:** October 15, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=195b91ecb6008e4f

## About the Role

* High school diploma or equivalent.
 * One (1) year of experience in supporting windows clients in a networked environment, networked printers, troubleshooting and fixing PC hardware, troubleshooting and supporting MS Office applications.

Preferred Qualifications:

 * Certification as a Microsoft Certified Professional (MCP).

Knowledge and Skills:

 * Willing to work closely as part of a team of technicians.
 * Great organizational skills.
 * Flexibility and success working in a rapidly changing environment.

## Description

* Identify and troubleshoot user problems and concerns associated with all IT applications, hardware, and software.
 * Serve as a liaison between staff and upper-level IT Department personnel.
 * Escalate to Tier 2 support if necessary, with supporting information and documented steps as to what was completed.
 * Enter all call, email, and walk in issues into the online ticketing system.
 * Other duties as assigned.