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# Metrology Systems Technical Support Specialist

- **Company:** L.s. Starrett Company
- **Location:** United States (Remote available)
- **Salary:** $70,000 - $85,000
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Computer Vision, System Configuration, Software Requirements Analysis, Visual Systems, Peripherals, Information Technology
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=5405a9ab120cc9f0

## About the Role

* Strong troubleshooting skills across hardware, software, networking, peripherals, and system configuration.
 * Proficiency with Microsoft 365, remote-support tools, and CRM or case-management systems.
 * Ability to analyze technical problems, prioritize multiple cases, and follow issues through to resolution.
 * Clear written and verbal communication and a customer-focused approach to explaining technical solutions.
 * Ability to work independently in a remote environment while collaborating effectively across functions.
 * Strong organization, documentation, judgment, follow-through, and case ownership.

Bonus Points For:

 * Hands-on experience in dimensional metrology, machine vision, optical measurement, calibration, or measurement-program development.
 * Experience supporting vision systems, optical comparators, precision measurement equipment, measurement software, or industrial automation.
 * Working knowledge of GD&T, measurement uncertainty, calibration practices, or quality-system requirements.
 * Experience working with customers in manufacturing, quality, aerospace, medical device, automotive, or related precision-engineering environments.
 * Experience developing technical documentation or training content and working in tiered support organizations.

Must-Have Requirements:

 * Associate degree or technical certification in metrology, engineering technology, electronics, computer science, manufacturing, or a related field; equivalent relevant experience considered.
 * Relevant technical support, troubleshooting, applications, service, or precision-measurement experience sufficient to independently diagnose issues and manage cases.
 * Ability to travel as required
 * Residence in an approved U.S. remote-work location in the Eastern Time Zone; ability to work 8:00 a.m.-5:00 p.m. ET, Monday-Friday, with occasional after-hours/weekend support.
 * Ability to perform prolonged computer/telephone work, communicate via phone/video/email/in person, visit industrial sites, and handle small metrology components as needed.
 * Ability to maintain case records and comply with Company safety, information-security, confidentiality, and records-management requirements., Compensation will be determined based on relevant experience, technical qualifications, skills, and other job-related factors.

## Description

Help customers and distribution partners get the most from Starrett precision measurement systems. In this remote role, you will troubleshoot hardware, software, calibration, connectivity, and application issues; take ownership of cases through resolution; and work closely with Sales, Field Service, Applications, and Engineering to deliver a strong customer experience.

What You'll Do:

 * Triage, prioritize, and resolve customer and Sales support cases involving metrology-system hardware, software, calibration, connectivity, configuration, and operator use.
 * Provide responsive support by phone, email, remote-access tools, web meetings, and occasional on-site visits.
 * Own technical cases through resolution or structured Level 1, Level 2, and Level 3 escalation, with complete case documentation.
 * Perform advanced remote troubleshooting, reproduce issues, analyze configurations, and provide corrective and applications guidance.
 * Collaborate with Field Service, Applications, Engineering, distribution partners, customers, Sales, and the support team on complex issues.
 * Conduct customer application studies and product training; create manuals, bulletins, calibration procedures, diagnostic guides, and knowledge articles.
 * Identify recurring technical issues, contribute to root-cause analysis and lasting corrective actions, and follow safety, security, and records-management requirements.