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# IT Support Specialist - Level 2 Desktop Support

- **Company:** Zodiac Healthcare
- **Location:** Union, NJ, United States
- **Experience:** Experienced
- **Salary:** $74,880
- **Contract:** Permanent contract
- **Skills:** Desktop Computing, Issue Tracking Systems, Network Connections, Productivity Software, Peripherals, Computer Equipment, Laptops
- **Published:** October 18, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bdf38ed7f709d921

## About the Role

* Bachelor's degree with at least 5 years of relevant experience, or a master's degree with at least 3 years of relevant experience.
 * Equivalent relevant work experience may be considered in place of a degree.
 * Experience providing Level 2 desktop support or end-user IT support.
 * Strong troubleshooting skills involving computer hardware, software, operating systems, peripherals, and network connectivity.
 * Experience handling escalated technical incidents and service requests.
 * Strong communication, documentation, customer service, and problem-solving skills.
 * Ability to work independently and collaborate with technical teams.
 * Willingness to travel between company locations as required.
 * Ability to work onsite in Union, NJ, Monday through Friday., * How many years of experience do you have providing Level 2 desktop or IT support?
 * Do you have experience troubleshooting desktops, laptops, operating systems, applications, and network connectivity?
 * Do you have experience handling escalated IT incidents and service requests?
 * Are you willing to travel to multiple company locations for onsite technical support?
 * What is the best email id & Contact Number ?

## Description

* Provide Level 2 technical support for desktops, laptops, mobile devices, applications, peripherals, and other end-user technologies.
 * Diagnose, troubleshoot, and resolve escalated hardware, software, operating system, and connectivity issues.
 * Install, configure, upgrade, and maintain computer hardware, software, and productivity applications.
 * Support hardware deployments, equipment replacements, device refreshes, and equipment moves.
 * Document troubleshooting steps, resolutions, and recurring issues in ticketing systems.
 * Collaborate with Level 1 support, infrastructure teams, application teams, and external vendors to resolve technical problems.
 * Travel to multiple company locations to provide onsite technical support and assist with technology deployments.
 * Communicate incident status, resolution progress, and outstanding issues to end users and management.
 * Follow IT service management procedures, asset management policies, and established operational standards.
 * Maintain a customer-focused approach while managing multiple technical support requests.