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# IT Help Desk

- **Company:** Ethika, Inc.
- **Location:** Lake Forest, CA, United States
- **Experience:** Experienced
- **Salary:** $60,000.0 - $80,000.0
- **Contract:** Permanent contract
- **Skills:** Adobe Creative Cloud, Antivirus Softwares, Apple IOS, Software Applications, Microsoft Outlook, Cyber Security, Desktop Computing, Microsoft Office, Computer Performance, Information Technology
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=1c4a9e4a0d0acf79

## About the Role

* 2-3 years administering IT systems and help desk
 * Excellent customer service and passion for delivering customer satisfaction
 * Strong mix of people skills and technical confidence
 * Outstanding troubleshooting skills
 * Cisco Meraki knowledge
 * Ability to manage Access entry system, building security
 * A/V knowledge
 * Ability to lead and teach others
 * Ability to explain highly technical concepts in simple terms
 * Knowledge of best computer security practices, ERP ( Full Circle )
 * Good research and analysis skills

## Description

ETHIKA is in search of an IT professional to join the team in Lake Forest, CA., As the IT Generalist, you will utilize your attention to detail and multi-tasking skills, by working on a multitude of responsibilities within the IT Department. We're looking for a team player that is committed to the highest levels of accuracy and precision. The ideal candidate will have previous IT experience and be eager to step into a role with great growth potential!, * Maintain company hardware and software programs

 * Implement company-wide technology updates
 * Update technological equipment in the company
 * Software and personal computer performance tuning and optimization
 * Experience planning, documenting, and deploying OS, patches and upgrades
 * Advanced knowledge of Apple OS and Adobe Suite
 * Workstation hardware troubleshooting
 * Desktop applications experience - Outlook, Office, Antivirus, MDM
 * Creates and maintains high-quality documentation and contributes to knowledge base
 * Ability to prioritize issues and reach out for assistance when appropriate
 * Demonstrates consistent tact, discretion, and sound judgment when dealing with confidential information and interactions with senior and executive level staff