> Markdown version of [/jobs/ext/4335106-system-support-staff](https://www.wearedevelopers.com/jobs/ext/4335106-system-support-staff). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# System Support-Staff

- **Company:** Intermountain Healthcare
- **Location:** Provo, UT, United States (Remote available)
- **Experience:** Experienced
- **Salary:** $61,318.0 - $96,574.0
- **Contract:** Permanent contract
- **Skills:** CompTIA Network+, Information Systems, Desktop Computing, Digital Technology, Issue Tracking Systems, Network Connections, Backup and Restore
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=b046e911683800ed

## About the Role

2 years of experience is preferred, * CFS support need a combination of technical knowledge and communication skills to troubleshoot issues and guide users through solutions. Some skills that are important for CFS support include:

 * Strong ability to diagnose and resolve technical issues, both simple and complex, while also work on complex problems and finding solutions.
 * Proven communication skills, to clearly explain instructions to clients and colleagues with different levels of technical expertise
 * Able to handle difficult customers with professionalism, courtesy, patience, and respect, while working well in a team environment, communicate effectively with peers, and share knowledge.
 * Deep understanding of hardware, software, networks, and systems., * Strong research, organizational and analytical skills as well as the ability to teach users.
 * Demonstrated ability to solve complex, multi-disciplinary problems in a graceful and sensitive manner.
 * Ability to successfully function in a fast paced, service-oriented environment., * Bachelor's Degree in Information Systems
 * 2 years of work experience in a related support field.
 * Certifications CompTIA a Plus, CompTIA Network Plus, Microsoft Certified Technology Specialist (MCTS), Microsoft Certified IT Professional (MCITP), Microsoft Certified Desktop Support Technician (MCDST)

## Description

* Works most tickets daily to resolves typical computer issues; while following listed procedures and responding to messages according to priority schedule.
 * Monitor, troubleshoot and resolve system issues. Adequately documents resolution to issues in ITIL ticketing system. Maintains and updates knowledge base.
 * Keeps user base informed of systems changes (i.e., software/hardware upgrades, planned down times, system unavailability).
 * Disseminates information to Digital Technology Services and caregiver base when appropriate, while updating support staff regularly on the status of projects, incidents, service requests and system changes.
 * Supports new and existing systems while keeping abreast of technology changes.
 * Participates as the primary agent in the setup and implementation of desktop systems, which includes, but not limited to, hardware, software, network connectivity, telecommunications and backup systems.
 * Implements enterprise defined security policies (hardware and software) and assists in the monitoring of compliance for users, systems and devices., * Support the weight of IT equipment while transporting it. Push or pull portable equipment, including heavy items.
 * Ascend and descend stairs or ladders to service IT equipment needs.
 * Move around on hands and knees. Lower body by bending at the hips and the knees or to place body weight on one or both knees.