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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Specialist - **Company:** State Of Maine - **Location:** Augusta, ME, United States - **Salary:** $69,966.0 - $98,311.0 - **Contract:** Internship / Graduate position - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Software Applications, Cloud Computing, Information Systems, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), VMware ESX Servers, Microsoft Exchange Server, HTTP Secure, Internet Information Services (IIS), Lightweight Directory Access Protocols (LDAP), System Center Configuration Manager, Windows Servers, Microsoft Network Monitor, Network Protocols, Azure Active Directory, Security Software, Server Supported Gaming, Microsoft SharePoint, Software Engineering, VMware VSphere, Office365, Microsoft InTune, Performance Monitor, Network Server, Event Viewer, Server Operating Systems & Platforms, Vmware - **Published:** October 19, 2026 - **Apply:** https://www.dice.com/job-detail/afd40aa5-3777-42dd-82ef-26cb81b6f36c ## About the Role * Experience administering AWS * Experience administering SharePoint * Experience with Windows Server 2008-2022 operating systems installing, configuring, administering and maintaining * Experience with VMware * Experience with IIS installing, configuring, administering and maintaining * Experience with implementing, administering and maintaining Group Policy Objects * Manage and troubleshoot licensing issues if they arise. * Interface with Microsoft Premier Technical Support to resolve any open support cases involving on premise or Cloud based email issues. * Knowledge of cloud providers, specifically Microsoft AWS * Knowledge of Azure Active Directory and cloud-based identities * Knowledge of Azure AD Connect and Active Directory Federated Services * Knowledge of VMware vSphere and VMware ESXi virtualization * Understanding of common network protocols and virtualization networking * Understanding of current industry standards and best practices * Understanding of secure server builds and compliance controls * Experience with System Center Operations Manager installing, configuring, administering and maintaining * Knowledge with System Center Configuration Manager installing, configuring, administering and maintaining * Experience with O365 installing, configuring, administering and maintaining * Experience with Windows Server Performance Monitor and Network Monitor utilities * Experience with Windows Event Viewer and various applications logs and utilities * Experience working to resolve problems or in implementing new solutions * Experience using a ticket management system for work prioritization and daily workload management. * Knowledge of complex software applications on PC's, servers, and networks. * Knowledge and Experience of DNS, WINS, DHCP, NETBIOS, SMB, LDAP, TCP/IP protocols * Ability to understand and contribute to functional requirements and translate them into technical design and development projects. * Ability to clearly document features, technical specifications, and infrastructure requirements for self-produced technical work and job processes. * Ability to develop and manage user-oriented computing activities. * Ability to train personnel in all phases of computer utilization and application. * Ability to communicate effectively. * Ability to write clearly and effectively. * Ability to utilize specialized auditing and security software * A positive and proactive approach in identifying problems, and problem resolution techniques. * Ability to troubleshoot and solve complex technical computer problems. * Ability to perform research and make recommendations to management on technical computer issues. * Ability to draft agency automated information system policies, procedures, and standards. * Ability to perform work requiring lifting and/or physical exertion may be required. * Must be able to continuously monitor industry trends, technologies, and standards and be able to research, recommend, and apply new technologies as they emerge. * Ability to work in an on-call rotation, A minimum of 6 years of a combination of related post-secondary education, technical certifications, or technology related work experience. Related training, internship experience etc. may be credited as related experience on a month-per-month basis. ## Description This position is the technical subject matter expert for the Hosting, Exchange and Windows Server team. This position handles day-to-day operations. This position is required to have a deep technical understanding of a breadth of technologies including AWS, SharePoint, Teams, Intune, Power Platform, Microsoft Exchange, Microsoft 365 Administration, Windows Server, Active Directory, a, and security and compliance standards. This position works with the Computing Infrastructure & Services team, application development staff, the security team, agency resources, project managers, and senior staff. This position guides and mentors lower-level technical staff and works to help build skills across the team with standard operating procedures and documentation on best practices and compliance. Work is performed under limited supervision. This position is in Augusta. The CIS Group provides 24x7 server support. This requires the position to participate in an on-call rotation. MaineIT is seeking a highly talented individual who will represent our C.A.R.E. values in all that they do. At MaineIT we: * Practice Customer-focus, ensuring that our customers are heard, and their needs are met. * Hold ourselves to a high level of Accountability by being transparent with our stakeholders. * Maintain an effective level of Responsiveness by providing timely updates in a proactive manner. * Strive to provide Empathy driven, people-focused services by applying emotional intelligence skills and behaviors REPRESENTATIVE TASKS: * Provide tier-3 support for AWS, SharePoint, Teams, Intune, Power Platform, Microsoft Exchange, Microsoft 365 Administration, IIS, Windows Server support in an enterprise environment * Responsible for overseeing, installing, diagnosing, maintaining and administering Microsoft Windows server systems including * Respond to help desk escalations * Hardware and software upgrades * Provide technical recommendations and decisions to the Deputy Director and Director of Computing Infrastructure & Services * Planning and executing growth and expansion * Technical resource to internal programmers and vendors for best practices * Responsible for recommending hardware and software purchasing and configuration for enterprise windows hosting server environments * Participate in technical meetings * Create and maintain thorough documentation (Standard Operating Procedures) for all job-related activities * Provide monitoring and feedback for vendors for troubleshooting code drops and recommend fixes