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# Support Supervisor

- **Company:** Employee Staffing Group LLC
- **Location:** Maryland Heights, MO, United States
- **Experience:** Expert
- **Salary:** $62,400
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Desktop Computing, Chatbots
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=e9eca2df9220c365

## About the Role

* Previous experience in customer support, technical support, team leadership, or a similar role preferred.
 * Familiarity with chatbot systems, automated customer service tools, or AI-powered support platforms.
 * Strong communication, organization, and problem-solving skills.
 * Comfortable using computers, learning new software, and troubleshooting basic technical issues.
 * Ability to manage multiple priorities while maintaining attention to detail.
 * Comfortable communicating with team members in different time zones and across cultures.
 * Ability to work independently while providing hands-on support to a small team.

Ideal Candidate

The ideal candidate is organized, approachable, and comfortable working with both people and technology. They can guide a small team, recognize opportunities to improve processes, and adapt to changing systems and priorities. Experience with chatbot platforms is a plus, along with the ability to communicate professionally with colleagues overseas when needed.

## Description

* Supervise, support, and provide guidance to a team of six or fewer employees.
 * Monitor daily workflows, productivity, and service quality to ensure team goals are met.
 * Assist with troubleshooting, monitoring, and improving chatbot systems and automated support processes.
 * Identify recurring customer issues and recommend improvements to support procedures and technology.
 * Provide coaching, training, and feedback to team members as needed.
 * Help resolve escalated customer support issues and ensure timely, professional responses.
 * Communicate and coordinate occasionally with overseas team members to support workflow consistency and resolve questions.
 * Maintain documentation, track team performance, and communicate updates to management.
 * Encourage teamwork, accountability, and continuous improvement.