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# Sr Mgr System Ops - 90337049 - Wilmington

- **Company:** Amtrak
- **Location:** Wilmington, DE, United States
- **Experience:** Expert
- **Salary:** $135,800 - $176,040
- **Contract:** Contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Spreadsheets, Microsoft PowerPoint, Sap Business Objects
- **Published:** October 14, 2026
- **Apply:** https://careers.amtrak.com/talentcommunity/apply/1440665300/?locale=en_US

## About the Role

* Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
 * Plus 9 years of relevant work experience.
 * Demonstrated leadership skills, excellent public speaking, verbal and written communication skills, problem-solving and excellent administrative skills.
 * Proven ability to interface effectively with all internal and external contacts.
 * Some experience in working with multiple team members, including senior staff.
 * Strong organization and planning skills., * Bachelor's Degree or equivalent combination of education, training and/or relevant experience.
 * Plus 11 years of relevant work experience.
 * Experience in railroad operations working in a tactical ops in a command/control environment.
 * Past successful experience in management of large, complex projects preferred.
 * Experience with managing people a plus.

Knowledge, Skills, and Abilities

 * Demonstrate ability to motivate teams and achieve results through effective leadership
 * Proficient in facilitating meetings, presentations, and interviews to foster clear communication and collaboration
 * Skilled in conflict resolution, time management, and conducting research to overcome challenges
 * Proficient in Arrow, Rail-Res, Rail-Res Stars, Excel, Cis-Prod, Business Objects, Operations Portal, and TCD Asset Details.
 * Extensive experience with PC-based spreadsheet software including Microsoft Excel and Access, as well as Microsoft Word and PowerPoint.
 * Possess comprehensive understanding of railroad operations, providing valuable insights and expertise in related tasks and projects.

Environmental Conditions/Physical Demands

## Description

Manage the operation of the System Operations Locomotive Desk functions including distribution of all locomotives to ensure sufficient power is atfacilities for train operations. Ensures that locomotives are available for Charter and other Special Trains, Emergency Response Training and Test Trains. Indirectly responsible to take a leadership role in the operating issues at CNOC that fall under System Operations, i.e., oversight and supervision of theSystem Operations duty officers, equipment and space control, freight services and special projects., * To provide quality service and reduce costs through efficient utilization of locomotive power.

 * This position is responsible for authorizing the use of freight locomotives when necessary and ordering emergency fuel.
 * Takes a leadership role during service disruptions to develop alternative operating plans for locomotives throughout the Amtrak System.
 * Provides guidence to field personnel with respect to locomotive issues.
 * Serves as the System Operations representative on locomotive related Teams to reduce costs and enhance revenue through effective locomotive distribution practices.
 * This position is responsible for achieving high levels of customer satisfaction, maximizing revenue, and controlling costs, through the efficient utilization of locomotive resources.