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# Principal Specialist, HR Ops Hypercare Enablement (Hybrid)

- **Company:** RTX
- **Location:** Tucson, AZ, United States
- **Experience:** Experienced
- **Salary:** $86,800.0 - $165,200.0
- **Contract:** Permanent contract
- **Skills:** Data Analysis, Queue Management Systems, Os Ticket, Servicenow
- **Published:** October 17, 2026
- **Apply:** https://dejobs.org/x/x/279348F4AE9243C09514499918025858/job/

## About the Role

Must be authorized to work in the U.S. without the company's immigration sponsorship now or in the future. The company will not offer immigration sponsorship for this position., * Typically requires a University Degree or equivalent experience and minimum 5 years prior relevant experience, or an Advanced Degree in a related field and minimum 3 years' experience

 * Experience with queue management utilizing ServiceNow or other ticketing software.
 * Experience supporting HR Operations, global projects or program management.
 * Experience supporting operational enhancements, continuous improvement projects, or system transitions.

Qualifications We Prefer

 * Familiarity with RTX systems, programs, or processes.
 * High attention to detail with a commitment to accuracy and compliance.
 * Strong analytical and problem-solving skills, with the ability to investigate issues, analyze data for trends and root causes, and recommend practical solutions.
 * Strong written and verbal communication skills, with the ability to clearly communicate information to employees and HR partners.

## Description

* Serve as a ES BS Hypercare team member and partner with transformational and MA&D project leaders in identifying risks, barriers and opportunities related to the transition of projects from development to deployment/sustainment.
 * Queue management support within ServiceNow ensuring ticket assignment, status, criticality, closure etc.
 * Develop Hypercare strategies and deployment plans focusing on transitioning projects from design/development to operational stability.
 * Team member responsible for the translation of project execution requirements into case management infrastructure to quickly identity and contain operational/production defects for resolution by dedicated project SMEs (Subject Management Experts)
 * Lead resolution of operational/production defects within and across transformational and MA&D projects being supported.
 * Partner with transformational and MA&D project leads/SMEs in support of executive dashboard reporting and leadership issue status updates.
 * Drive cross-functional and cross-business unit collaboration with effective project management to track progress, resolve highly complex issues, and influence business leaders.
 * Collaborate with RTX Case Management (ServiceNow) configuration team on deployment and process improvement opportunities., Whether you're just starting out on your career journey or are an experienced professional, we offer a robust total rewards package with compensation; healthcare, wellness, retirement and work/life benefits; career development and recognition programs. Some of the benefits we offer include parental (including paternal) leave, flexible work schedules, achievement awards, educational assistance and child/adult backup care.