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# IT Delivery Manager

- **Company:** UST Inc
- **Location:** Atlanta, GA, United States
- **Salary:** $118,000.0 - $177,000.0
- **Contract:** Temporary contract
- **Skills:** Artificial Intelligence, DevOps, Scrum Methodology
- **Published:** October 19, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=ceaced42df1c0bd4

## About the Role

* Experience: 12-18 years

 * Strong experience in IT delivery management within telecom domain

 * Proven track record of managing mid-to-large size teams (20-40+)

 * Experience working in onsite-offshore delivery models

 * Strong understanding of data/engineering projects, delivery metrics, and quality models

 * Hands-on experience with financial management, invoicing, and margin control

 * Ability to manage customer escalations and complex stakeholder environments

 * Experience in proposal creation and account mining initiatives

 * Excellent communication and leadership skills

 * Experience in telecom environments

 * Exposure to AI tools, automation frameworks, and modern engineering practices

 * Strong understanding of Agile/Scrum delivery models

 * Certification in PMP / Agile / Scrum (preferred)

## Description

UST is searching for a highly experienced IT Delivery Manager to lead and manage delivery for a telecom customer engagement.

What You'll Do

 * Delivery & Execution

o Own and drive end-to-end delivery of multiple projects/programs within the telecom portfolio

o Ensure high-quality delivery, adherence to timelines, and SLA commitments

 * Team Management & Coordination

o Manage and lead an onshore team of 20-40 members

o Coordinate effectively with offshore delivery teams

 * Customer & Stakeholder Management

o Act as a primary interface with customer leadership (Director level and below)

o Address and proactively manage customer escalations

o Build strong relationships and ensure customer satisfaction and confidence

 * Financial & Operational Governance

o Own financial performance of the portfolio (revenue, margin, cost optimization)

o Ensure timely and accurate invoicing

 * Account Growth & Transformation

o Identify and drive new opportunities through account mining

o Support creation and submission of proposals, SOWs, and solution offerings

 * Reporting & Governance

o Prepare and present Monthly Business Reviews (MBR) and Quarterly Business Reviews (QBR)

o Provide insights on delivery performance, risks, financials, and growth opportunities

 * Senior IT Delivery Manager responsible for telecom account delivery, customer engagement, team management, financial governance, and driving growth through account mining and transformation initiatives.

This position description identifies the responsibilities and tasks typically associated with the performance of the position. Other relevant essential functions may be required.