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# Senior Associate, IT Tech

- **Company:** ApTask
- **Location:** Plainsboro Township, NJ, United States
- **Experience:** Expert
- **Salary:** $106,267.0
- **Contract:** Temporary contract
- **Skills:** Performance Monitor, Servicenow
- **Published:** October 23, 2026
- **Apply:** https://www.dice.com/job-detail/a7d3a87f-853e-4d3c-b86e-1d62cfda278e

## About the Role

This role is responsible for providing dedicated audio-visual support for a variety of meeting environments, including executive and high-profile events. The ideal candidate will have hands-on experience with Microsoft Teams, Teams Rooms, and AV hardware such as Crestron and Poly devices, ensuring seamless meeting experiences and reliable system performance., * Hands-on experience supporting AV systems and Microsoft Teams meeting environments

 * Experience supporting live production environments, including event preparation, rehearsals, and real-time AV troubleshooting
 * Working knowledge of Crestron, Poly, and basic AV networking
 * Experience with ServiceNow, ticket ownership, SLAs, and service performance reporting
 * Experience supporting executives and high-profile meetings with professionalism and discretion
 * Strong communication, troubleshooting, and stakeholder management skills

Desired skills:

 * Calm under pressure and confident in taking ownership
 * Proactive in addressing issues, asking questions, and seeking support when needed
 * Strong team player who collaborates effectively across locations and time zones
 * Detail-oriented, accountable, and focused on the user experience

## Description

* Support Microsoft Teams, Teams Rooms, Crestron, and Poly devices
 * Prepare and support business and executive meetings, including pre-meeting checks, rehearsals, and live troubleshooting
 * Perform daily meeting room sweeps, preventive maintenance, and approved software and firmware updates
 * Manage ServiceNow incidents and requests, maintaining accurate tickets and meeting agreed SLAs and KPIs
 * Maintain AV inventory, asset records, and support documentation
 * Coordinate with vendors for repairs, replacements, installations, and escalations
 * Collaborate with Facilities, business stakeholders, and global IT teams to resolve issues and improve service reliability