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# Mac IT Operations Specialist

- **Company:** Milestone Technologies, Inc.
- **Location:** New York, NY, United States
- **Experience:** Experienced
- **Salary:** $83,200.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Software Applications, JIRA, Software as a Service, Github, Web Browsers, Information Technology Operations, Network Connections, Okta, Office365, Large Language Models, Gitlab, Microsoft InTune, Computer Equipment, Slack, SAP MDG, Gsuite, Zendesk, Servicenow
- **Published:** October 7, 2026
- **Apply:** https://www.thejobnetwork.com/job/ccb21f12-cfad-420d-8d8c-8525c98e7433/mac-it-operations-specialist-l

## About the Role

The ideal candidate will have 5 years of experience supporting both Mac and Windows enterprise environments (over 500 end users), with a stronger emphasis on Mac. Experience supporting SaaS applications such as Okta, Slack, Google Workspace, Github, Gitlab administration, GenAI LLM platform administration are needed. White-glove support supporting VIPs/executives is highly preferred., n
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 * 3+ years of IT end user support experience in a Mac focused environment (80% Mac/20% Windows)
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 * Prior experience providing Desktop Support at Tier 2 levels as well as being in an active member of an on-call support rotation.
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 * Experience using desktop imagining and MDM tools, such as Intune, SmartImager, Imperious, and SmartDeploy.
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 * Thorough knowledge of PC hardware, PDA devices, desktop software, Windows 10 and 11, O365, anti-virus, internet browsers, and network connectivity.
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 * Hands-on experience working with and updating support tickets in a ticket management platform such as ServiceNow, Zendesk, or Jira.
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 * Customer focused approach to delivering excellent service and support to internal customers.

## Description

The Mac IT Operations Specialist (L2) provides basic technical assistance and support to internal end users as well as augments the IT Service Desk Team by performing repetitive tasks and functions, such as imagining hardware, swapping devices, and counting IT hardware inventory.