> Markdown version of [/jobs/ext/4336700-it-helpdesk-technician](https://www.wearedevelopers.com/jobs/ext/4336700-it-helpdesk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Helpdesk Technician

- **Company:** Trailboss Enterprises Inc.
- **Location:** Harlingen, TX, United States
- **Salary:** $39,520 - $45,760
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Wireless LAN, Active Directory, Microsoft Azure, VoIP, Microsoft Outlook, Computer Networks, Microsoft Exchange Server, Internetworking, Local Area Networks, Microsoft Office, Microsoft SharePoint, Software Configuration Management, Wide Area Networks, Wi-Fi Technology, Network Routers, Firewalls (Computer Science), Computer Equipment, Information Technology, Network Server
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=13c9662396cec785

## About the Role

* 2+ years IT Helpdesk Support
 * A technical, logical thought process
 * Problem-solving skills
 * An ability to stick to strict deadlines
 * An ability to prioritize
 * A keen eye for detail, * Help desk: 1 year (Preferred)
 * Windows: 1 year (Preferred)

## Description

* Installing and configuring computer hardware, software, systems, networks, printers and scanners
 * Monitoring and maintaining computer systems, applications and networks
 * Monitoring and maintaining IT Assets - Inventory
 * Repairing and replacing equipment as necessary
 * Responding in a timely manner to service issues and requests
 * Providing technical support across the company (this may be in person or over the phone)
 * Resolving username and password difficulties
 * Troubleshooting email, wi-fi connectivity and web browser issues
 * Setting up, modifying, disabling accounts for end-users
 * Navigating customers through various apps
 * Data back-up, sharing & synchronization troubleshooting
 * Verifying proper hardware and software configuration and set up
 * Diagnosing and resolving issues including internet connectivity, email, application downloads, and more
 * Testing new technology

Qualifications and Knowledge of:

 * PC operations and associated peripheral equipment
 * LANs, WANs, WLAN, routers, firewall, switches, and servers
 * Applications: MS Exchange/Outlook 2012, SharePoint 2010, all version of Microsoft Office - Azure
 * Support Technologies: Active Directory, Group Policy
 * Hardware: PCs, desktop/network printers, switches, mobile devices
 * VoIP using Ring Central phone systems.
 * Perform other duties as directed by the Director of IT