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# IT Support Specialist

- **Company:** Holland & Knight
- **Location:** Washington, DC, United States
- **Experience:** Experienced
- **Salary:** $73,840.0 - $110,656.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Outlook, System Configuration, Issue Tracking Systems, Networking Hardware, Network Troubleshooting, Microsoft Office, Cisco Voip, Information Technology, Servicenow
- **Published:** October 20, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=37e02c0cd1a785e8

## About the Role

* 3+ years Corporate Environment
 * 3+ years Technical Support Experience
 * Experience using and supporting Microsoft Windows 10, Microsoft Office Suite, especially Outlook and Word
 * Experience supporting and troubleshooting Cisco VoIP phone and voicemail system
 * Experience supporting and troubleshooting web conferencing - especially Zoom and Microsoft Teams
 * Experience using and supporting Apple and Android mobile devices and OSes
 * Experience configuring and supporting printers and multifunction devices
 * Experience using ServiceNow to log IT Incidents
 * Network troubleshooting knowledge
 * General experience with server/network rooms (patching network equipment, racking servers, evaluating power and cooling issues.)
 * Experience supporting and troubleshooting audio-visual equipment
 * Strong customer service orientation, with a can-do attitude and follow-through skills
 * Possess analytical and problem solving skills
 * Work well with others in a team environment requiring minimal supervision
 * Strong overall written and oral communication skills
 * Ability to effectively contribute to project documentation
 * Ability to contribute and positively impact internal specialty support team or a major project
 * Capable of traveling for business and working in different H&K sites independently
 * Capable of lifting and moving equipment weighing as much as 50 lbs.
 * Ability to work onsite at H&K offices

Minimum Education:

 * Bachelor's degree
 * IT Certifications (ITIL Foundations, A+, etc….) or demonstrated equivalent experience

## Description

The IT Support Specialist will be responsible for providing technical support to attorneys and staff. This is an on-site position that supports all PCs, phones, AV equipment, IT peripherals and IT Infrastructure in the office. The position reports to an IT Support Manager., * Support all PCs, phones, IT peripherals and IT infrastructure in the office

 * Document work in IT incident ticketing system thoroughly
 * Provide support to incidents that are escalated from IT Technicians or the Service Desk
 * Provide technical support during events, conferences and meetings, on site and off site as needed
 * Support office administration activities, projects and priorities as assigned
 * Participate with internal IT groups during projects and activities
 * Respond to power, HVAC, network and other outages, planned and unplanned in the office
 * Special projects and duties as assigned