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# Desktop Support / Network Support

- **Company:** TEKSYSTEMS INC.
- **Location:** Honolulu, HI, United States
- **Experience:** Experienced
- **Salary:** $76,960.0
- **Contract:** Temporary to permanent
- **Skills:** Microsoft Windows, Active Directory, Business Software, Information Technology Consulting, Multi-Factor Authentication, Microsoft Office, Network Architecture, Office365, Information Technology, Network Support, Laptops
- **Published:** October 13, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3445730880&tx=DT10394UYZ&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Bachelor's degree in Information Technology, Computer Science, MIS, Business, or related field; equivalent experience will also be considered.
 * 2+ years of experience in desktop support, technical support, technology consulting, or a related role.
 * Strong troubleshooting experience with:
 * Windows 10/11
 * Microsoft 365 / Office 365
 * Active Directory
 * Multi-Factor Authentication (MFA)
 * Hardware break/fix
 * Device imaging and deployment
 * Mobile device support
 * Basic network troubleshooting
 * Experience supporting end users in a professional business environment.
 * Excellent customer service, communication, and relationship-building skills.
 * Ability to effectively present technical information to both technical and non-technical audiences.
 * Strong organizational skills and ability to manage multiple priorities., * Experience delivering training, coaching, or facilitating group sessions.
 * Experience supporting technology adoption initiatives or business process improvements.
 * Familiarity with network infrastructure, including routers, switches, and connectivity troubleshooting.
 * Experience coordinating or supporting technology projects and implementations.
 * Background supporting professionals in financial services, sales-focused organizations, or other client-facing environments.

## Description

We are seeking a Technology Support Specialist to serve as a trusted technology advisor for end users and business leaders. This role combines hands-on IT support, technology consulting, training, and project coordination to help teams maximize the value of their technology investments. The ideal candidate is customer-focused, technically proficient, and skilled at building relationships while driving technology adoption and business outcomes., * Provide onsite technology support for desktops, laptops, mobile devices, and business applications.

 * Troubleshoot hardware, software, network, and connectivity issues in a timely manner.
 * Partner with business stakeholders to understand operational goals and identify technology solutions that improve productivity and user experience.
 * Configure, deploy, and support Windows-based systems, Office 365 applications, and mobile devices.
 * Serve as a trusted advisor by educating users on technology tools, best practices, and new solutions.
 * Deliver training sessions and one-on-one coaching to improve technology adoption and effectiveness.
 * Support technology rollouts, upgrades, office expansions, and infrastructure improvement projects.
 * Coordinate with internal teams, vendors, and third-party providers during technology implementations.
 * Gather end-user feedback and communicate recommendations for process and technology improvements.
 * Manage escalated support issues and ensure timely resolution.
 * Document support activities, project updates, and user engagement efforts.
 * Maintain current knowledge of emerging technologies through ongoing training and professional development.