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# Consumer Technical Support Representative

- **Company:** Starkey Hearing Technologies
- **Location:** Eden Prairie, MN, United States
- **Salary:** $47,736.0 - $58,802.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Apple IOS, Microsoft Outlook, Computer Literacy, Instant Messaging Technology, Microsoft Office, Microsoft PowerPoint, Hardware Infrastructure
- **Published:** October 13, 2026
- **Apply:** https://diversityjobs.com/career/18644880/Consumer-Technical-Support-Representative-Minnesota-Eden-Prairie

## About the Role

+ Prefer a bachelor's degree or its equivalent with 2-4 years of experience in the field or a related area
 * Experience
 + Experience with Windows, iOS, and Android operating systems and hardware knowledge and experience required. Minimum 1-year
 + Experience working in a customer service environment required
 + 2-year experience working in a hearing aid manufacturing environment preferred
 + 2-4 years of experience in the field or a related area

Knowledge / Technical Requirements

 * A high degree of computer literacy
 * Windows OS, MS Office, MS Outlook, PowerPoint

Competencies, Skills & Abilities

 * Excellent oral and written communication skills required across groups that include, customers, consumers, and colleagues
 * Ability to understand technical information is needed.
 * Ability to understand and communicate technical information to a variety of disciplines
 * Excellent organizational skills
 * Excellent problem-solving skills
 * Excellent people skills
 * Ability to adapt to an ever-changing marketplace
 * Ability to collaborate well with people required, including in-person and by telephone.

## Description

medical insurance, dental insurance, life insurance, vision insurance, paid holidays, tuition reimbursement, 401(k), retirement plan
United States, Minnesota, Eden Prairie
Oct 14, 2026, The Customer Service Technical Support Representative handles challenging calls from professionals and consumers seeking help on technical issues. These concerns involve hearing devices, accessories, wireless connectivity, product training, and policy clarification. Serve the Company's external consumers using various platforms, including phone, emails, web chat, and instant messaging. Help consumers with passion, purpose, and excellence while following company policies and procedures. Uphold the values and culture of the department through positivity and teamwork, and model high-quality service and focus on serving with passion, purpose, and excellence., Meet Key Performance Indicators as defined by Management
*

 + Examples include but are not limited to:
o Provides personalized service in attempting to exceed consumer expectations.
o Utilizes management as a problem-solving resource.
o Sets up a personalized reference system to prevent reoccurring questions.
o Embrace unavoidable change rather than resisting.
o Appropriately modifies approach or behavior when dealing with an individual with diverse backgrounds, values, or predispositions.
o Maintain a positive disposition

 + Attend regional or corporate training session each pre-product release
 + Complete the required internal training
 + Communicate consumer feedback and needs through management.
o Understand consumer needs.
# Actively listen to what consumers are saying
# Ask Questions as appropriate
# Demonstrate awareness of consumer's needs and goals
# Consider the impact of your decision and actions
o Respond efficiently and meet timelines for communication requests from management.
o Provide well thought-out feedback for team training needs. Include the "what and the how" about content development and delivery of the information.

 + Other duties/responsibilities as assigned