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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Salesforce Administrator - **Company:** San Diego Workforce Partnership - **Location:** San Diego, CA, United States - **Experience:** Experienced - **Salary:** $65,229.0 - $91,478.0 - **Contract:** Permanent contract - **Skills:** Microsoft Word, Microsoft Excel, Application Programming Interfaces (APIs), Application Integration Architecture, Application Services, Big Data, Business Software, Microsoft Outlook, Cloud Computing, Cyber Security, Computer Literacy, System Configuration, Customer Data Management, Data Validation, Software Debugging, Design Web Format, IT Management, Local Security Policy, Microsoft Office, Microsoft PowerPoint, Salesforce.Com, Diagnostic Tools, Apex Code, Reliability of Systems, Salesforce Sales Cloud, Information Technology, Data Analytics, Data Management, Tools for Reporting, Data Inconsistencies, User Accounts - **Published:** October 21, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=c4fdfa9bfd693e3d ## About the Role * Bachelor's degree in computer science, information technology, business administration, or a related field equivalent. * Minimum three (3) years of progressively responsible experience administering, configuring, and supporting Salesforce. * Demonstrated experience designing and maintaining Salesforce automation using Flow Builder. * Experience using Salesforce Data Loader and Microsoft Excel to perform bulk data changes, validate records, and maintain data quality. * Experience troubleshooting Salesforce issues using debug logs and other diagnostic tools. * Experience configuring Salesforce reports, dashboards, page layouts, user permissions, and security settings. * Ability to gather requirements, document solutions, manage competing priorities, and deliver technical support and enhancements in a timely manner. * Strong analytical, troubleshooting, and problem-solving skills, with careful attention to data accuracy and system functionality. * Strong written and verbal communication skills, including the ability to explain technical information to a variety of stakeholders. * Demonstrated ability to collaborate across departments and provide responsive, empathetic, customer-focused service. * Strong organizational skills, high attention to detail to ensure accuracy, great problem solving and time management skills. * Computer proficiency, particularly with the Microsoft Office suite, including Outlook, Word, Excel and PowerPoint Desired Requirements * Master's degree in a relevant field, or direct equivalent experience. * Additional Salesforce certifications, such as Advanced Administrator, Platform App Builder, Platform Developer, or relevant Experience Cloud certifications. * Experience administering Salesforce Experience Cloud sites. * Familiarity with Apex, Aura Components, Lightning Web Components (LWC), APIs, or other Salesforce development technologies. * Experience with third-party application integrations and related troubleshooting. * UX/UI design knowledge or experience improving the usability and accessibility of business applications. * Knowledge of data privacy, PII protection, information security, or other regulatory and compliance environments. * Experience supporting complex program operations, reporting, or compliance requirements in a nonprofit, public-sector, or workforce development environment. ## Description Reporting to the Manager of Business Applications, the Salesforce Administrator champion the administration, configuration, maintenance, and continuous improvement of the Salesforce platform at San Diego Workforce Partnership. This role translates business and program needs into secure, scalable, and user-centered technology solutions that support organizational operations, program delivery, reporting, and data-informed decision-making. The Salesforce Administrator partners with stakeholders across the organization to gather and document requirements, design and implement declarative solutions, automate business processes, manage integrations, and optimize platform functionality. The position serves as a technical resource for Salesforce administration, troubleshooting, data management, reporting, user access, and Experience Cloud site administration. Through effective documentation, training, and continuous improvement, the Salesforce Administrator strengthens platform adoption, data quality, system reliability, and the overall user experience. Essential Functions * Gather, analyze, and document business and program requirements; translate them into effective Salesforce configurations and solutions that align with organizational objectives. * Design, configure, test, deploy, and maintain Salesforce functionality, including objects, fields, page layouts, record types, validation rules, custom pages, list views, reports, and dashboards. * Develop and maintain declarative automation using Salesforce Flow Builder and other native platform tools to streamline workflows, reduce manual processes, and improve operational efficiency. * Evaluate solution options and recommend enhancements based on organizational needs, usability, scalability, maintainability, and platform best practices. * Monitor Salesforce features and releases and recommend opportunities to improve system functionality, user experience, and business processes. * Monitor, configure, and troubleshoot integrations between Salesforce and third-party applications and services. * Diagnose system errors, investigate bugs, and resolve technical issues using debug logs and other appropriate troubleshooting tools. * Collaborate with stakeholders, IT colleagues, developers, and vendors to resolve system issues and implement enhancements. * Monitor and prioritize Salesforce support requests, incidents, and enhancement requests based on urgency, business impact, and organizational priorities. * Coordinate testing, deployment, and post-implementation validation to ensure system changes meet requirements and minimize disruption to business operations. * Perform bulk data imports, exports, updates, and corrections using Salesforce Data Loader and other approved tools. * Maintain data integrity by identifying and resolving duplicate records, correcting data inconsistencies, and promoting standardized data-entry practices. * Develop and maintain reports, dashboards, and other reporting tools that support operational monitoring, program performance, and organizational decision-making. * Collaborate with stakeholders to identify data-quality issues, improve reporting accuracy, and strengthen data-management processes. * Apply appropriate data validation and quality-control practices before and after large-scale data changes. * Configure and maintain Salesforce user accounts, permissions, profiles, permission sets, and security settings to support appropriate access and protect sensitive information. * Administer Salesforce Experience Cloud sites, including site configuration, user access, functionality, and troubleshooting. * Support data privacy, security, and compliance practices related to personally identifiable information (PII) and other confidential organizational data. * Maintain accurate and accessible documentation of Salesforce configurations, workflows, integrations, system changes, and support procedures. * Follow established change-management, testing, documentation, and deployment practices to promote system reliability and consistency. * In collaboration with the IT management team, develop training materials, user guides, and job aids to support effective Salesforce use across the organization. * Lead training sessions and provide technical guidance to staff to strengthen platform adoption, data-entry practices, and user proficiency. * Partner with program and operational teams to understand business challenges, identify process improvements, and implement solutions that meet evolving organizational needs. * Communicate technical concepts, system limitations, and recommended solutions clearly to technical and nontechnical audiences. * Share knowledge, identify opportunities for process standardization, and support continuous improvement across SDWP's business applications environment. * Perform other related duties as assigned.