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# Agent UX Designer

- **Company:** Decagon AI, Inc.
- **Location:** San Francisco, CA, United States
- **Experience:** Experienced
- **Salary:** $180,000 - $220,000
- **Contract:** Permanent contract
- **Skills:** Artificial Intelligence, Short Message Service, Speech Synthesis
- **Published:** October 26, 2026
- **Apply:** https://www.careerbuilder.com/job-details/agent-ux-designer-san-francisco-ca--4d967c32-40d9-4093-9d6e-ff434fcfa3ba

## About the Role

User Experience Design (UXD), Artificial Intelligence (AI), Customer Experience, Budgeting, Artificial Intelligence (AI) Agents, Short Messaging Service (SMS), Voice Chat, Music, Team Player, Product Lifecycle, * 3-5+ years of relevant experience (e.g., voice experience design, conversation designer, product manager, applied linguistics, etc.)

 * Experience building evaluation frameworks, rubrics, or QA processes
 * Strong communicator across technical and business contexts
 * Comfortable working close to the product in a fast-moving environment

Even better if you have

 * Native or professional fluency in Spanish and/or familiarity with other languages
 * Experience with TTS providers or speech synthesis tools
 * Hands-on experience with frontier AI tools and deployment in enterprise or high-impact settings

## Description

As part of the Agent Experience Design team, youll help shape what great AI conversation experiences look and sound like - across channels and languages, for enterprise customers around the world. Youll work directly with customers and internal teams to improve agent quality - especially in voice, one of our fastest growing channels - and build the systems and resources that allow us to scale your expertise.

This work spans research, design, enablement, and product strategy. You might:

 * Advise customers and internal teams on conversation design and voice selection
 * Evaluate and iterate on voice quality across providers, languages, and use cases
 * Build playbooks, rubrics, and evaluation frameworks that scale best practices across the team
 * Partner with Engineering and Product to translate field insights into platform improvements

Your insights will shape how Decagon deploys AI in mission-critical contexts and how we build toward the next generation of intelligent systems.

In this role, you will

 * Design and optimize enterprise-grade AI conversation experiences across chat, voice, SMS, and email channels
 * Serve as a trusted advisor to customers and internal stakeholders on conversation design best practices
 * Evaluate voice quality and interaction patterns to maintain a high bar for naturalness and appropriateness
 * Build repeatable frameworks for assessing conversation and voice performance
 * Enable our Customer team to apply strong design judgment independently
 * Partner crossfunctionally with Engineering and Product to investigate quality gaps and drive improvements through clear recommendations
 * Share learnings and create documentation on best practices to improve consistency and raise the quality bar across deployments