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# IT Help Desk

- **Company:** SupraNaturals, LLC
- **Location:** Springville, UT, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Antivirus Softwares, Macintosh Computers, Apple Mac Systems, Computer Networks, Computer Literacy, Desktop Computing, Linux, Issue Tracking Systems, Network Troubleshooting, Microsoft Software, Routing, TCP/IP, Backup and Restore, File Transfer Protocol (FTP), Software Troubleshooting, Malware, Computer Equipment, Information Technology
- **Published:** October 12, 2026
- **Apply:** https://www.thejobnetwork.com/job/624aafb9-480f-43d0-b9fc-f682b3dd18eb/it-help-desk

## About the Role

* 1+ year's computer service or support related work experience.
 * Excellent customer service and interpersonal communication skills
 * Expert troubleshooting and problem-solving skills
 * Excellent understanding of computer hardware and software, desktop operating systems, printers, phone systems, mobile devices and networking concepts
 * Knowledge and experience with operating systems and protocols used within organizations these include: Windows 10, Apple OSX, Linux, TCP/IP, FTP, etc.
 * Basic understanding of backup software for imaging machines
 * Knowledge of Malware, Antivirus, and host firewalls.
 * Be able to troubleshoot hardware, operating system, application, and network issues.
 * Must be a quick learner and a self-starter
 * Ability to multitask and work with minimal supervision
 * Knowledge of CAT5E/CAT6 and fiber optic cable handling and standards is a plus, To perform this job successfully, an individual should have knowledge of all Microsoft applications; very solid computer knowledge; effective trouble shooting skills; ability to multi-task many projects; ability to teach and train employees who need assistance and, working knowledge of PCs, Microsoft Windows, and MACs

## Description

Help Desk Engineer is an advanced level IT Service Desk position responsible for receiving, prioritizing, routing, troubleshooting and escalating end-user IT support requests. This position will provide an advanced level of troubleshooting and diagnostics, develop new solutions to problems, and support other team members.
ESSENTIAL RESPONSIBILITIES

 * Promptly arrive to work on-time with a positive attitude.
 * Flexible to work after hours and weekends as needed.
 * Receives, prioritizes, responds to and resolves or escalates support requests.
 * Manages support requests and ticket queues within the Service Desk ticketing system.
 * Manages end user expectations throughout the support process.
 * Documents complex problem resolutions in the IT wiki/knowledgebase.
 * Provides advanced end-user training as needed and encourages use of self-help IT resources.
 * Provisions common IT assets, such as computers, mobile devices, printers, phones, etc.
 * Maintains a consistent desktop environment across all managed computers.
 * Updates asset management records to reflect the procurement, assignment, recovery and retirement of fixed IT assets.
 * Assists with periodic IT and other departmental projects as needed
 * Provides and manage support requests to remote clients.
 * Performs preventative maintenance, including checking and cleaning of computers, printers, and peripherals.
 * Assists in managing IP phone services, including directory numbers, department call flows and voicemail.
 * Assists in requirements gathering for new software, equipment and processes.
 * Recognizes recurring support request trends and recommends problem resolutions.
 * Identifies opportunities for improving IT services.
 * Ability to collaborate with others and work in a team environment as a team player
 * Ability to work independently without supervision

Note: This description is not intended to be all-inclusive. Employee may be requested to perform other duties as requested.