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# Computer Support Analyst II

- **Company:** Netrix, LLC
- **Location:** Reading, PA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Biometrics, Microsoft Operating Systems
- **Published:** October 13, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=540ba632fcfd2f67

## About the Role

* Minimum of 2 years experience in hardware support & maintenance
 * Excellent troubleshooting skills
 * Strong understanding of Microsoft operating systems
 * Able to identify when something is wrong or is likely to go wrong
 * Excellent communication skills
 * Highly self-motivated and independent
 * Ability to multi-task and work with minimal supervision
 * Must maintain current technical understanding of technology within discipline.
 * This position might require a Biometric Background Check based on customer need.

## Description

* Monitor and respond to assigned incident management queues promptly and document all research, troubleshooting and resolutions accurately.
 * Research, troubleshoot and resolve incidents in a timely manner and according to Netrix and client specific policies and standards.
 * Provide accurate and creative solutions to user problems of a complex nature to ensure users are quickly restored to productivity.
 * Perform daily follow up on all assigned open incidents.
 * May Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
 * Train users in the proper user of hardware and software
 * Acquire and maintain current knowledge of relevant hardware, software and systems in order to provide technically accurate solutions to users.
 * Provide AV and/or Conference Room Support as needed per the client. (Training will be provided)

Process Improvement

 * Acquire and maintain a working knowledge of ITIL Incident and Change Management functions.
 * Develop, document and communicate procedures to resolve user problems.
 * Participate in internal and client projects as required.
 * Recommend new processes/procedures or changes to existing ones to enhance the quality of service delivered to internal and client users.

Communication

 * Identify, research, and resolve the root cause of incidents to ensure they do not recur and to resolve before other users are affected.
 * Monitor Netrix corporate email and any client email regularly to maintain current knowledge of operations.
 * Attend staff and client meetings as required.
 * Physical Work Environment: Will work primarily at the client site reporting to manager remotely, client site is in Reading, PA

Miscellaneous

 * Participate in mandatory on-call rotation as required.
 * Follow all applicable Incident and Change Management processes and procedures to ensure the accuracy and integrity of the solutions delivered.