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# National Help Desk Engineer

- **Company:** Sharp Electronics Corporation
- **Location:** Kingsport, TN, United States (Remote available)
- **Experience:** Expert
- **Salary:** $60,600.0 - $70,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Microsoft Azure, Databases, Desktop Computing, Email Filtering, Message Transfer Agent, Microsoft Software, Windows Servers, Remote Infrastructure Management, Software Engineering, Wide Area Networks, Data Logging, 3-tier Architectures
- **Published:** October 26, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3466848868&tx=CT3432TYD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Must be motivated and work well in a team environment
 * Excellent customer service skills
 * Excellent communication skills, including the ability to translate complex technical terms and concepts into layman's terms
 * Some weekend work may be required on occasion, must have the ability to occasionally work remotely updating servers, * 7-9 years' experience in a technical support role
 * At least 7 years' experience in a remote technical support role
 * Current related Microsoft Azure Certification is highly preferred. Excellent communication skills required
 * Experience with current Windows Server operating systems required
 * Basic administration of Windows servers preferred
 * LAN/WAN and basic network troubleshooting and problem-solving preferred
 * Familiarity with email server and spam filtering technology preferred
 * Must have exceptional communication skills
 * Must be energetic, self-motivated, and work well in a team environment
 * Ability to work remotely as needed

## Description

The National Helpdesk Engineer II is responsible for providing Tier 3 helpdesk end-user support, and Server and infrastructure support for small to enterprise-sized clients with complex issues in various Microsoft products, as well as other technical hardware and software issues. Additional duties include diagnosing and resolving technical issues over the phone by using advanced remote management tools or on-site and logging tickets into our ticketing database to track time and facilitate tactical report generation., * Respond to calls, tickets, and emails that are escalated from the NHD Services team members to troubleshoot reported issues in a helpdesk environment

 * Analyze and respond to Server and infrastructure alerts
 * Onsite deployment of customer desktops, servers, and infrastructure equipment
 * Work on customer projects with teams of NHD Service team members and Project Engineers
 * Troubleshoot, monitor, and maintain client computers and desktop applications
 * Support current Windows Server operating systems
 * Support current Microsoft and other Server products
 * Escalate unresolved issues to the appropriate internal channel