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# Complex IT Support Specialist I

- **Company:** NDM Hospitality Services
- **Location:** Kissimmee, FL, United States
- **Experience:** Starter
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Apple IOS, Apple Mac Systems, Computer Networks, Issue Tracking Systems, Microsoft Office, Productivity Software, Connectivity Problems, Software Troubleshooting, Information Technology, Hardware Infrastructure
- **Published:** October 21, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7de709e729d02921

## About the Role

* Minimum 1 to 2 years of experience in IT support, help desk, or similar technical role.
 * Good understanding of IT systems, hardware components, and software troubleshooting practices.
 * Knowledgeable in Windows and macOS operating systems
 * Familiarity with common productivity software, including Microsoft Office.
 * Basic understanding of networking concepts and troubleshooting.
 * Strong communication skills and a customer-first mindset.
 * Ability to work independently during evening and weekend hours.

PREFERRED (Not Required) competencies & qualifications)

 * Certifications such as CompTIA A+, Network+, or other relevant IT certifications.
 * Experience with IT Help Desk ticketing systems.

Knowledge of mobile device support (Android/iOS).

## Description

The COMPLEX IT SUPPORT SPECIALIST I provides frontline technical support to end-users across the organization. This role focuses on hardware troubleshooting, basic software support, and assisting with network-related issues. The ideal candidate is dependable, customer-service oriented, and eager to build and fortify their IT skillset in a hands-on environment., * Provide support to end-users for hardware, software, and basic network issues.

 * Respond to and resolve service requests via phone, email, and in-person support.
 * Diagnose and troubleshoot common IT issues, including hardware malfunctions, software errors, and connectivity problems.
 * Perform hardware setups, upgrades, replacements, and general maintenance.
 * Document troubleshooting steps and resolutions in the ticketing system.
 * Escalate complex issues to senior IT staff when appropriate.
 * Maintain organization of equipment, workspaces, and adherence to IT processes.

Assist with project-based tasks and general IT team initiatives.