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# Care Access Representative (Bi-lingual English/Spanish)

- **Company:** Open Door Family Medical Centers
- **Location:** Sleepy Hollow, NY, United States
- **Experience:** Experienced
- **Salary:** $41,600.0 - $49,920.0
- **Contract:** Permanent contract
- **Skills:** Computer Literacy, Office365
- **Published:** October 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=56d0cd259caae52a

## About the Role

* EDUCATION: High school diploma or GED required
 * Bilingual Spanish and English fluency required
 * Proficient computer use, including Microsoft 365 applications
 * Able to understand and follow detailed instructions
 * Highly organized and self-directed, able to multi-task
 * Strong interpersonal skills including excellent active listening and clear oral and written communication skills
 * Strong customer service, patient-centered orientation
 * Passionate about providing high quality care to low-income, under-served individuals and those lacking access to health care
 * Engaging, warm and caring personality, empathetic and driven to assist patients
 * Able to function effectively as a member of an interdisciplinary team and committed to collaborative team-based care
 * Culturally competent/sensitive (racial, ethnic, linguistic, LGBTQ+, physical ability, etc.) and committed to inclusive, multi-cultural programming
 * Flexible and solutions driven
 * Comfortable working in a fast-paced, high accountability environment with different types of providers
 * Effective in problem solving and exhibits excellent judgment and the ability to prioritize
 * Experience providing health education and/or care/support in a medical or behavioral health setting preferred
 * Maintains a safe environment of care for patients and staff, * Customer Service: 2 years (Preferred)

Language:

 * Spanish (Required)

## Description

* Assists in the management of the Registered Dietitian and Behavioral Health providers' schedules to optimize access, continuity of care and productivity
 * Schedule and reschedule patients
 * Confirms appointments with patients via phone or text
 * Assesses barriers to appointment attendance and assists patients with addressing identified barriers
 * Respond to patient inquiries daily
 * Conduct Social Care Network screenings and connect patients with identified needs to follow-up navigation
 * Outreaches and schedules participants for participation in educational programs (e.g. group nutrition education programs)
 * Manages documents and telephone encounters
 * Provides excellent customer service
 * Attends team and/or staff meetings as assigned
 * Perform additional duties as assigned