> Markdown version of [/jobs/ext/4347869-data-center-technician-ii](https://www.wearedevelopers.com/jobs/ext/4347869-data-center-technician-ii). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Data Center Technician II - **Company:** Flexential Corp. - **Location:** Franklin, TN, United States - **Experience:** Experienced - **Salary:** $47,840.0 - **Contract:** Permanent contract - **Skills:** Microsoft Access, Microsoft Windows, Communications Protocols, Data Centers, Subnetting, Microsoft Operating Systems, Routing, Guidewire PolicyCenter, Operational Systems, Servicenow - **Published:** October 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=212df9dfa1761de9 ## About the Role * Experience in a 24/7 production environment. * Strong critical thinking skills. * Proficient understanding of Windows and Microsoft operating systems. * Knowledge of networking like Routing, Subnets, and Communication protocols. * Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power. * Knowledge of data center operations. * 2-4 years of experience working within an IT or Data Center Support environment. * High school diploma or equivalent. * Familiarity with cable standards, such as 568A and B pin-outs. * Excellent verbal and written communications skills. * Proficient understanding of internal platforms and standard backup job troubleshooting. * Strong attention to detail, making and keeping commitments and meeting deadlines. Preferred Qualifications * 3 years of experience working within an IT or Data Center Support environment. * Network+, Security+ or pursuing similar certification. Physical Requirements * Ability to climb ladders and work aloft. * Ability to work in hot and cold temperature environments. * Ability to maneuver pallet jacks. * Ability to lift up to 50 lbs. * Ability to pull and install cabling. * Limited travel may be required. Base Pay Range: The hourly salary offered for this position is estimated to be $23.00. However, the actual pay range depends on each candidate's experience, location, and qualifications. This position has the following safety hazards: * Chemical * Confined Spaces * Electrical * Ergonomics * Climb ladders * Mechanical lift * Noise * Temperature Extremes * Trip/Fall, Applicants must be legally authorized to work in the United States and must reside in a state where the company maintains employment eligibility at the time of hire and throughout their employment. State eligibility may be subject to change based on business needs and regulatory requirements. ## Description * Demonstrate ownership and precision in executing standard auditing tasks, identifying when audits are needed, and reporting findings to appropriate stakeholders. * Support DCT I's and developing DCT II's by assisting with documentation, report QA, and effective communication across operational systems including Power, OpsDB, ServiceNow, Access Logs, and Security Desk. * Act as a trusted peer resource and role model, reinforcing Technical Operations best practices and helping others navigate tools, processes, and RACI documentation. * Establish and maintain strong customer relationships by prioritizing satisfaction and professionalism; responds to customer phone calls and emails promptly and effectively. * Monitor and help troubleshoot technical issues and alarms with Flexential Infrastructure. Comfortable with following ERP and Escalating to engineering staff in a fast-paced data center environment. * Perform physical security walkthroughs, administration of security sign-in and badging procedures for all colocation customers, visitors, third parties and escorting them to designated work location while adhering and enforcing established company security standards. * Track and document time spent on tasks and support cases including customer installations, site expansions, outages, and remote hands activities. * Ensure accurate entry of Cap Labor on timesheets and timely completion and submission of all timesheets. * Accurately follow Flexential Cabling Standards. * Serve as an escalation resource for ServiceNow ticket analysis and execution, including rerouting and validating complex requests. * Translate and verify instructions for scheduled Remote Hands tasks, ensuring alignment with customer environments and identifying discrepancies. * Take on project lead responsibilities, like ownership, delegation, and setting deadlines, for provisioning tasks. * Work through uncommon upgrade/replacement requests. * Execute maintenance and PRJTASK requests with minimal guidance, demonstrating growing independence and technical confidence. * Conduct site safety walkthroughs and contributes to emergency readiness efforts, including Go-Team participation and coordination with DCM/CIE. * Exhibit clear understanding of critical infrastructure, including power systems (e.g., one-line diagrams), fire suppression, and cooling systems; confidently answers complex customer questions and articulates alerts and anomalies. * Escalate issues appropriately, follows remediation instructions, and communicates clearly with DCM/CIE regarding alert details and resolution steps. * Owns access control and monitoring responsibilities, including troubleshooting badge issues, running security reports, and ensuring compliance with badge visibility and group assignments. * Supports operational reporting, including customer-specific and security-related documentation. * Demonstrate reliability and flexibility in supporting 24x7x365 operations, including working varied shifts as needed. * Perform other duties as assigned, contributing to a high-performing, collaborative, and resilient data center environment.