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# Functional Support Specialist

- **Company:** Odoo Inc.
- **Location:** Buffalo, NY, United States
- **Salary:** $46,000 - $70,000
- **Contract:** Permanent contract
- **Skills:** Software Applications, Odoo
- **Published:** October 25, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=7a23ae476aec38a7

## About the Role

Applicants must be authorized to work for any employer in the U.S. on a long-term basis. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time., As a Functional Support Specialist here at Odoo, you will help us achieve our mission of accelerating value for longstanding SMB customers spanning across North America. This role collaborates with other client facing roles, is part of a growing team, and heavily impacts Odoo's success. We're looking for someone who is investigative, empathetic, and has great communication skills. The ideal candidate will also understand small to medium sized businesses and the functions within them.

Must Have

 * Bachelor's Degree or an equivalent combination of education and experience
 * Passion for software
 * Demonstrated ability to learn
 * Critical thinking skills in a social setting
 * Excellent communication skills
 * Advanced English language proficiency in a business setting
 * Familiarity with general business operations or workflows

## Description

* Become an expert on all of the features and functions within Odoo's software applications
 * Provide expertise to clients seeking to use Odoo applications effectively
 * Create and effectively deliver solutions to customers across email, phones, and live support
 * Maximize customer satisfaction through timely and accurate resolution of customer inquiries/issues
 * Collaborate with Engineering, Product, and Developer teams to escalate critical issues
 * Gather feedback: our product team loves to crank out features that our users are asking for

Nice to Have

 * Ticket, phone, and/or chat based support experience
 * Available immediately
 * Background in Accounting, Manufacturing, or Logistics
 * Additional language proficiencies