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# IT Analyst II

- **Company:** Computer Task Group, Inc
- **Location:** Charlotte, NC, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Android Software Development, Macintosh Computers, Microsoft Outlook, System Configuration, Internetworking, Microsoft Office, Wireless Networks, Enterprise Software Applications, Tablet Computers, Microsoft InTune
- **Published:** October 8, 2026
- **Apply:** https://dejobs.org/x/x/6D4FBA6264ED44FAB261B808989FD1FB/job/

## About the Role

Education: Bachelor's Degree or equivalent experience, * 5+ years of experience in desktop, infrastructure, or end-user IT support, preferably in a corporate environment.

 * Advanced troubleshooting and problem-solving skills across Windows, Mac, mobile devices, applications, and connectivity.
 * Strong experience supporting iPhone, Android, Microsoft Intune, device configuration, and data transfers.
 * Executive/C-suite support experience strongly preferred.
 * Exceptional customer service and communication skills, with the ability to explain technical concepts clearly to non-technical users.
 * Ability to work effectively under pressure, respond quickly to customer needs, and manage multiple priorities independently.
 * Strong organizational skills, attention to detail, and ability to prioritize workload with minimal supervision.
 * Ability to work independently and collaboratively while maintaining professionalism, confidentiality, and strong business ethics.
 * Flexible and adaptable approach to supporting new, non-standard, and changing technologies.
 * Strong written, verbal, and interpersonal communication skills.
 * Willingness to participate in an on-call rotation and provide occasional after-hours support.
 * This position does not support immigration sponsorship.

## Description

Seeking an experienced IT professional to provide high-touch technical support to executive-level and administrative staff. This fully onsite position requires advanced troubleshooting, exceptional customer service, and the ability to quickly resolve hardware, software, mobile device, and connectivity issues in a fast-paced corporate environment., * Provide proactive, high-touch IT support to executives and administrative staff, including C-suite leadership.

 * Troubleshoot, research, isolate, and resolve complex hardware, software, desktop, mobile device, and connectivity issues.
 * Support Windows, Mac, Microsoft Office, Teams, Outlook, and other enterprise applications.
 * Deploy, configure, maintain, and troubleshoot laptops, smartphones, tablets, and other approved computing equipment.
 * Support iPhone and Android devices, including data transfers and Microsoft Intune configurations.
 * Provide remote support and assist with home wireless networks and internet connectivity as needed.
 * Create and maintain Incident, Task, Request, and Problem records; identify recurring issues and escalate appropriately.
 * Serve as a technical liaison between IT teams and business units and recommend process improvements.
 * Prioritize work according to established service levels and meet IT support metrics.
 * Participate in an after-hours/on-call rotation, including potential 24x7 support for select executives.
 * Travel domestically as needed; occasional international travel may be required.
 * Perform other related duties as assigned., * No third party resumes will be accepted.
 * Drug testing and/or other employment-related inquiries may be conducted.
 * CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
 * All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).
 * CTG is an Equal Employment Opportunity employer.
 * CTG is an E-Verify Company.

To be considered for this opportunity, please apply directly through our website by clicking the link below.