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# Genesys Cloud Architect

- **Company:** Diverse Lynx LLC
- **Location:** Louisville, KY, United States
- **Salary:** $145,600.0
- **Contract:** Permanent contract
- **Skills:** Automatic Call Distributor, Application Programming Interfaces (APIs), User Authentication, Continuous Integration, JSON, Python (Programming Language), Routing, Node.Js, OAuth, Swagger, Systems Integration, Openapi, Postman, Genesys, Apigee, Git, Restful APIs
- **Published:** October 15, 2026
- **Apply:** https://www.careerjet.com/job/us775d86f6f9572dc928427010c81255c2/eaa

## About the Role

* Strong hands-on experience with Genesys Cloud CX and Architect
 * IVR, ACD, queue and skills-based call routing
 * Experience designing complex inbound/in-queue flows and routing logic
 * Genesys Data Actions and REST API integrations, JSON, OAuth, Postman
 * Strong understanding of Architect expressions, variables, conditions and error handling
 * Enterprise contact-center/IVR implementation experience

Preferred / Value-Add:

 * Eligible to workP experience, particularly Cloud Functions/Cloud Run
 * Python and/or Node.js
 * Apigee, Postman and Swagger/OpenAPI
 * Git, CI/CD and production troubleshooting
 * Experience migrating or simplifying Eligible to workP-based IVR/routing solutions into Genesys Cloud
 * Genesys Cloud certification is a plus, Candidates should be able to Consultantly troubleshoot and Eligible to workimize existing Architect flows.
 3. IVR & Call Routing
Strong understanding of enterprise contact-center routing concepts, including:

 * IVR call flows
 * ACD
 * Skills-based routing
 * Queue-based routing
 * Priority routing
 * Language routing
 * Customer segmentation
 * Agent skills
 * Queue capacity
 * Service levels
 * Overflow routing
 * After-hours routing
 * Alternate/fallback routing
 * Business-rule-driven routing

## Description

Lead/Solution Architect, Senior Genesys Cloud Engineers, Integration Engineer , with QA responsibilities incorporated into the engineering team or an additional QA resource.
The key hiring criterion should be deep Genesys Cloud Architect, IVR and call-routing expertise . Eligible to workP, Python and Node.js should be treated as differentiators rather than mandatory skills.
Detailed breakdown of skills

 1. Genesys Cloud CX
 * Strong hands-on experience with Genesys Cloud CX
 * Genesys Cloud Architect
 * Inbound Call Flows
 * In-Queue Flows
 * Transfer and Disconnect flows
 * IVR design and implementation
 * ACD configuration
 * Queue configuration
 * Skills-based routing
 * Priority-based routing
 * Bullseye/alternative routing
 * Queue and agent routing configuration
 * Business hours, schedules and holidays
 * Call treatment and error handling
 * DTMF and voice interactions
 * Callback and transfer scenarios

 2. Genesys Architect - Advanced
Experience developing complex Architect flows involving:

 * Conditional routing
 * Complex decision logic
 * Variables and collections
 * Architect expressions
 * Call attributes
 * ANI/DNIS-based routing
 * Customer/member attributes
 * Product/service-based routing
 * Language-based routing
 * Authentication-aware routing
 * Queue selection
 * Priority management
 * Business-rule-based routing
 * Overflow and fallback routing
 * Exception handling
 * Reusable flow components, The candidate should be able to translate business requirements into an efficient Genesys Cloud routing design.
 4. Genesys Data Actions & API Integration
Strong experience with:

 * Genesys Cloud Data Actions
 * REST APIs
 * JSON
 * HTTP/HTTPS
 * API authentication
 * OAuth 2.0
 * API request/response handling
 * Error and timeout handling
 * External system lookups
 * Routing decisions based on API responses